Engagement at Work – Supervisors and Managers
By andrewwalsh
Sector: Tourism & Hospitality
Engagement at Work – Workers
By andrewwalsh
How Our Values Impact Our Mental Health at Work
By jenniferquan
Written by: Erin O’Byrne | Workplace Psychological Safety Consultant Personal values drive our behaviours and decisions every day. When our values align to the work we do and to the workplace environment, there is greater positive impact on our mental health and overall productivity. Our values allow us to be more of ourselves at work, bringing … Continued
Psychological Health and Safety for Young Workers
By jenniferquan
The tourism & Hospitality Industry is known for attracting and hiring a lot of young workers. In fact, young workers (aged 15 to 24) represent the largest group at 28% of the total of the Tourism and Hospitality workforce in BC [1]. Furthermore, Young workers are reporting higher rates of psychological distress than any other age group, … Continued
Celebrating Pride
By jenniferquan
Written by go2HR June is the start of Pride Season, a time of celebration, advocacy, and solidarity for the 2SLGBTQIA+ community worldwide. However, amidst the global rise of anti-2SLGBTQIA+ sentiment, ensuring workplace psychological safety for 2SLGBTQIA+ employees has never been more crucial. [1] In the face of discrimination and prejudice, employers play a vital role in creating inclusive … Continued
The Mental Health Continuum and Stages of Wellness
By jenniferquan
Written by: Valerie Lister | Psychological Safety Consultant The Mental Health Continuum In recent years, the importance of mental health and well-being has gained increased recognition across various industries. The tourism and hospitality sector, known for its fast-paced and demanding nature, is no exception. To address the mental health challenges faced by workers and leaders … Continued
Self Care: Internalizing Customer Service
By andrewwalsh
In the tourism and hospitality industry, customer service is essential yet often overshadows our mental well-being, particularly during peak seasons when we strive to deliver exceptional service. What if we redirected that customer service focus inward? Every July 24th we celebrate Self-Care Day, let’s explore four core elements of customer service that will help prioritize … Continued
Supporting Colleagues Experiencing Post-Traumatic Stress Disorder
By andrewwalsh
Written by go2HR In the tourism and hospitality industry, understanding and supporting colleagues with PTSD is crucial. PTSD can impact anyone who has experienced or witnessed a traumatic event, a highly stressful situation, or undergone a life-altering experience. Creating an inclusive and supportive work environment not only helps those with PTSD, but also enhances the … Continued
Resources & Tips for Escalated Events at Work
By andrewwalsh
All workers in BC deserve a safe place to work. BC employers are legally responsible for protecting the health and safety of people who work for them, and must comply with BC’s Workers Compensation Act and Occupational Health & Safety Regulation. In tourism and hospitality, our hotels, restaurants, resorts, outdoor recreation, and other workplaces, can … Continued
The Health Benefits of Compassion
By andrewwalsh
Compassion is key to great customer service and yet for us in the tourism and hospitality industry we rarely offer ourselves the same level of kindness. Did you know being more compassionate to yourself and others helps your physical health too? Healthy people lead to healthy experiences! Here are 5 ways being more compassionate helps … Continued