{"id":2746,"date":"2025-02-11T23:04:33","date_gmt":"2025-02-11T23:04:33","guid":{"rendered":"https:\/\/peopleworkingwellbc.ca\/?p=2746"},"modified":"2026-01-14T22:13:31","modified_gmt":"2026-01-14T22:13:31","slug":"understanding-trauma-in-the-workplace-a-guide-for-tourism-hospitality-workers","status":"publish","type":"post","link":"https:\/\/peopleworkingwellbc.ca\/learning-hub\/tourism-and-hospitality\/understanding-trauma-in-the-workplace-a-guide-for-tourism-hospitality-workers\/","title":{"rendered":"Understanding Trauma in the Workplace: A Guide for Tourism &amp; Hospitality Workers"},"content":{"rendered":"<section class=\"wp-core-paragraph\"><div class=\"container\">\n<p><\/p>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-paragraph\"><div class=\"container\">\n<p><em>This info sheet is part of our\u00a0<a href=\"https:\/\/peopleworkingwellbc.ca\/safety-talks\/\">Safety Talk<\/a>\u00a0series\u00a0<em>for those who work in tourism and hospitality<\/em>, developed in partnership with go2HR.<\/em>\u00a0<a href=\"https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/02\/Trauma-Informed-Staff-Feb-11-2025-V1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download<\/a>\u00a0a printer-friendly PDF version of this info sheet or\u00a0<a href=\"https:\/\/peopleworkingwellbc.ca\/learning-hub\/tourism-and-hospitality\/safety-talk-hospitality-with-heart-trauma-informed-approaches\/\" target=\"_blank\" rel=\"noreferrer noopener\">watch<\/a>\u00a0the video.<\/p>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-paragraph\"><div class=\"container\">\n<p>Working in hospitality means being part of a dynamic, fast-paced environment where we interact with countless people every day. While this makes our work exciting, it also means we&#8217;re regularly connecting with colleagues who may be carrying invisible burdens. Understanding trauma and how to support each other can make our workplace stronger and more supportive for everyone.<\/p>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-heading\"><div class=\"container\">\n<h3 class=\"wp-block-heading\"><a><\/a>Understanding Trauma<\/h3>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-paragraph\"><div class=\"container\">\n<p>Trauma isn&#8217;t just about major life events \u2013 it exists on a spectrum. Sometimes it&#8217;s what experts call &#8220;big T&#8221; trauma, like serious accidents or profound losses.<\/p>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-paragraph\"><div class=\"container\">\n<p>But it can also be &#8220;small t&#8221; trauma, like ongoing stress, difficult life transitions, or the cumulative effect of challenging experiences.<\/p>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-paragraph\"><div class=\"container\">\n<p>It can also include vicarious trauma, which is the emotional impact that can come from feeling another person\u2019s distress and trauma so deeply that it affects your well-being.<\/p>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-paragraph\"><div class=\"container\">\n<p>All types are valid and can impact how we function at work.<\/p>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-paragraph\"><div class=\"container\">\n<p>Think of our capacity to handle stress like a window \u2013 what experts call our &#8220;window of tolerance.&#8221; When we&#8217;re within this window, we can think clearly and work effectively. But various experiences can push us outside this window, affecting how we interact with others and perform our duties.<\/p>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-heading\"><div class=\"container\">\n<h3 class=\"wp-block-heading\"><a><\/a>Recognizing Signs<\/h3>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-paragraph\"><div class=\"container\">\n<p>Trauma responses look different for everyone. You might notice a colleague:<\/p>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-list\"><div class=\"container\">\n<ul class=\"wp-block-list\">\n<li>Having trouble concentrating or remembering details<\/li>\n\n\n\n<li>Reacting strongly to sudden changes or criticism<\/li>\n\n\n\n<li>Seeming more withdrawn than usual<\/li>\n\n\n\n<li>Experiencing frequent headaches or fatigue<\/li>\n\n\n\n<li>Avoiding certain tasks or areas<\/li>\n\n\n\n<li>Showing changes in their usual work patterns<\/li>\n<\/ul>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-paragraph\"><div class=\"container\">\n<p>For example, as a receptionist at a spa, you may notice a customer pacing and looking anxious. Rather than seeing them as potential threats, thanks to a trauma-informed lens, you\u2019re able to apply some curiosity and ask them if they\u2019d like a tea or anything to help their comfort before their appointment.<\/p>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-heading\"><div class=\"container\">\n<h3 class=\"wp-block-heading\"><a><\/a>Supporting Each Other<\/h3>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-paragraph\"><div class=\"container\">\n<p>Being supportive doesn&#8217;t mean becoming a therapist \u2013 in fact, it&#8217;s important to maintain healthy boundaries. Here&#8217;s how you can help:<\/p>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-paragraph\"><div class=\"container\">\n<p><strong>Listen Actively:<\/strong> Sometimes people just need to be heard. Practice supportive listening without trying to fix the situation. Simple responses like &#8220;That sounds really challenging&#8221; or &#8220;I hear you&#8221; can be powerful.<\/p>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-paragraph\"><div class=\"container\">\n<p><strong>Respect Boundaries: <\/strong>Everyone&#8217;s comfort level with sharing is different. Don&#8217;t pressure colleagues to talk about their experiences, and respect their privacy when they do share.<\/p>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-paragraph\"><div class=\"container\">\n<p><strong>Listen &amp; Refer:<\/strong> Your job isn&#8217;t to solve trauma-related issues. Instead, focus on being a supportive colleague and knowing when to refer someone to professional resources. If someone shares something concerning, gently remind them about available support services, like employee assistance programs or local counselling resources.<\/p>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-paragraph\"><div class=\"container\">\n<p><strong>Practice Self-Care: <\/strong>Supporting others can be emotionally demanding. Pay attention to your own well-being and maintain healthy boundaries. It&#8217;s okay to say, &#8220;I care about you, but I&#8217;m not equipped to help with this. Would you like information about professional support services?&#8221;<\/p>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-heading\"><div class=\"container\">\n<h3 class=\"wp-block-heading\"><a><\/a>Working Together<\/h3>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-paragraph\"><div class=\"container\">\n<p>Remember that building a supportive workplace is a team effort. Small actions matter \u2013 checking in with a colleague who seems stressed, offering to cover a section if someone needs a moment to regroup, or simply showing patience when someone is having a tough day.<\/p>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-paragraph\"><div class=\"container\">\n<p>By understanding trauma and its effects, we can create a more compassionate workplace where everyone feels supported. Remember, you don&#8217;t need to be an expert \u2013 being a kind, understanding colleague who knows when to listen and when to guide someone toward professional help is enough.<\/p>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-paragraph\"><div class=\"container\">\n<p>Most importantly, take care of yourself too. Just as flight attendants remind us to put on our own oxygen mask before helping others, maintaining your own well-being is essential for being able to support your colleagues effectively.<\/p>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section class=\"wp-core-paragraph\"><div class=\"container\">\n<p>Click here to download the <a href=\"https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/02\/Trauma-Informed-Staff-Feb-11-2025-V1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Supporting Each Other in Hospitality: Understanding Trauma in the Workplace<\/a> to share with your coworkers or print off.<\/p>\n<\/div><\/section><section class=\"wp-classic\"><div class=\"container\">\n\n<\/div><\/section><section \n  class=\"wp-block-feature-text-and-image\" \n>\n  <div class=\"container py-8 flex flex-col gap-5\">\n              <div class=\"bg-green p-8\">\n        <div class=\"flex flex-col md:flex-row md:gap-3\">\n          \n                      <div class=\"w-full md:w-1\/4 aspect-[3\/2] flex-shrink-0 self-start\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/08\/iStock-1342252073-1024x683.jpg\" class=\"w-full h-full object-cover\" alt=\"\" sizes=\"auto, 100vw\" style=\"object-position: 50% 50%;\" srcset=\"https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/08\/iStock-1342252073-1024x683.jpg 1024w, https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/08\/iStock-1342252073-800x533.jpg 800w, https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/08\/iStock-1342252073-768x512.jpg 768w, https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/08\/iStock-1342252073-1536x1024.jpg 1536w, https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/08\/iStock-1342252073-2048x1365.jpg 2048w\" \/>\n            <\/div>\n                      \n          \n          <div class=\"flex flex-col justify-between gap-4 pt-4 md:pt-0\">\n            <div>\n              \n                              <h4 class=\"font-medium mb-3 text-yellow\">\n                  Mental Health Awareness Workshop\n                <\/h4>\n                              \n              \n                              <div class=\"text-cream [&#038;_p]:text-base md:[&#038;_p]:text-lg\">\n                  <p>Build confidence to talk about mental health, strengthen resilience, and apply practical strategies to support co-workers facing mental health challenges.<\/p>\n\n                <\/div>\n                          <\/div>\n              \n            \n                          <div class=\"flex justify-end\">\n                <a \n                  href=\"https:\/\/peopleworkingwellbc.ca\/learning-hub\/other-sectors\/cmha-bc-workplace-mental-health-workshops\/\" \n                  class=\"text-cream font-medium flex items-center gap-1 border-b border-transparent hover:border-cream mb-1\"\n                   target=\"_blank\"                 >\n                  Learn More\n                  <svg aria-hidden=\"true\" class=\"w-6 h-6\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M5 12H19\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12 5L19 12L12 19\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>                <\/a>\n              <\/div>\n                      <\/div>\n        <\/div>\n      <\/div>\n          <div class=\"bg-green p-8\">\n        <div class=\"flex flex-col md:flex-row md:gap-3\">\n          \n                      <div class=\"w-full md:w-1\/4 aspect-[3\/2] flex-shrink-0 self-start\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/08\/iStock-1342252073-1024x683.jpg\" class=\"w-full h-full object-cover\" alt=\"\" sizes=\"auto, 100vw\" style=\"object-position: 50% 50%;\" srcset=\"https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/08\/iStock-1342252073-1024x683.jpg 1024w, https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/08\/iStock-1342252073-800x533.jpg 800w, https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/08\/iStock-1342252073-768x512.jpg 768w, https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/08\/iStock-1342252073-1536x1024.jpg 1536w, https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/08\/iStock-1342252073-2048x1365.jpg 2048w\" \/>\n            <\/div>\n                      \n          \n          <div class=\"flex flex-col justify-between gap-4 pt-4 md:pt-0\">\n            <div>\n              \n                              <h4 class=\"font-medium mb-3 text-yellow\">\n                  Mental Health Awareness Lunch &amp; Learn\n                <\/h4>\n                              \n              \n                              <div class=\"text-cream [&#038;_p]:text-base md:[&#038;_p]:text-lg\">\n                  <p>Build confidence to talk about mental health, strengthen resilience, and apply practical strategies to support co-workers facing mental health challenges.<\/p>\n\n                <\/div>\n                          <\/div>\n              \n            \n                          <div class=\"flex justify-end\">\n                <a \n                  href=\"https:\/\/peopleworkingwellbc.ca\/learning-hub\/other-sectors\/cmha-bc-workplace-mental-health-workshops\/\" \n                  class=\"text-cream font-medium flex items-center gap-1 border-b border-transparent hover:border-cream mb-1\"\n                   target=\"_blank\"                 >\n                  Learn More\n                  <svg aria-hidden=\"true\" class=\"w-6 h-6\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M5 12H19\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12 5L19 12L12 19\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>                <\/a>\n              <\/div>\n                      <\/div>\n        <\/div>\n      <\/div>\n          <div class=\"bg-green p-8\">\n        <div class=\"flex flex-col md:flex-row md:gap-3\">\n          \n                      <div class=\"w-full md:w-1\/4 aspect-[3\/2] flex-shrink-0 self-start\">\n              <img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"808\" src=\"https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/02\/iStock-1817455825-CROP-1024x808.jpg\" class=\"w-full h-full object-cover\" alt=\"\" sizes=\"auto, 100vw\" style=\"object-position: 90% 50%;\" srcset=\"https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/02\/iStock-1817455825-CROP-1024x808.jpg 1024w, https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/02\/iStock-1817455825-CROP-300x237.jpg 300w, https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/02\/iStock-1817455825-CROP-768x606.jpg 768w, https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/02\/iStock-1817455825-CROP-1536x1212.jpg 1536w, https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/02\/iStock-1817455825-CROP-2048x1616.jpg 2048w\" \/>\n            <\/div>\n                      \n          \n          <div class=\"flex flex-col justify-between gap-4 pt-4 md:pt-0\">\n            <div>\n              \n                              <h4 class=\"font-medium mb-3 text-yellow\">\n                  Responding With Respect Workshop\n                <\/h4>\n                              \n              \n                              <div class=\"text-cream [&#038;_p]:text-base md:[&#038;_p]:text-lg\">\n                  <p>Equip managers and supervisors with the knowledge and skills to identify, respond to, and reduce mental health challenges while effectively supporting employees.<\/p>\n\n                <\/div>\n                          <\/div>\n              \n            \n                          <div class=\"flex justify-end\">\n                <a \n                  href=\"https:\/\/peopleworkingwellbc.ca\/learning-hub\/other-sectors\/cmha-bc-workplace-mental-health-workshops\/\" \n                  class=\"text-cream font-medium flex items-center gap-1 border-b border-transparent hover:border-cream mb-1\"\n                   target=\"_blank\"                 >\n                  Learn More\n                  <svg aria-hidden=\"true\" class=\"w-6 h-6\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M5 12H19\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M12 5L19 12L12 19\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>                <\/a>\n              <\/div>\n                      <\/div>\n        <\/div>\n      <\/div>\n      <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>This info sheet is part of our\u00a0Safety Talk\u00a0series\u00a0for those who work in tourism and hospitality, developed in partnership with go2HR.\u00a0Download\u00a0a printer-friendly PDF version of this info sheet or\u00a0watch\u00a0the video. Working in hospitality means being part of a dynamic, fast-paced environment where we interact with countless people every day. While this makes our work exciting, it &hellip; <a href=\"https:\/\/peopleworkingwellbc.ca\/learning-hub\/tourism-and-hospitality\/understanding-trauma-in-the-workplace-a-guide-for-tourism-hospitality-workers\/\">Continued<\/a><\/p>\n","protected":false},"author":2,"featured_media":2747,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"post-author":[],"resource-topic":[],"resource-type":[9],"resource-sector":[4],"class_list":["post-2746","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","resource-type-article","resource-sector-tourism-and-hospitality"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Understanding Trauma in the Workplace: A Guide for Tourism &amp; Hospitality Workers - People Working Well<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/peopleworkingwellbc.ca\/learning-hub\/tourism-and-hospitality\/understanding-trauma-in-the-workplace-a-guide-for-tourism-hospitality-workers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Understanding Trauma in the Workplace: A Guide for Tourism &amp; Hospitality Workers - People Working Well\" \/>\n<meta property=\"og:description\" content=\"This info sheet is part of our\u00a0Safety Talk\u00a0series\u00a0for those who work in tourism and hospitality, developed in partnership with go2HR.\u00a0Download\u00a0a printer-friendly PDF version of this info sheet or\u00a0watch\u00a0the video. Working in hospitality means being part of a dynamic, fast-paced environment where we interact with countless people every day. While this makes our work exciting, it &hellip; Continued\" \/>\n<meta property=\"og:url\" content=\"https:\/\/peopleworkingwellbc.ca\/learning-hub\/tourism-and-hospitality\/understanding-trauma-in-the-workplace-a-guide-for-tourism-hospitality-workers\/\" \/>\n<meta property=\"og:site_name\" content=\"People Working Well\" \/>\n<meta property=\"article:published_time\" content=\"2025-02-11T23:04:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-14T22:13:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/peopleworkingwellbc.ca\/app\/uploads\/2025\/02\/iStock-1759339044-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"andrewwalsh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"andrewwalsh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/peopleworkingwellbc.ca\/learning-hub\/tourism-and-hospitality\/understanding-trauma-in-the-workplace-a-guide-for-tourism-hospitality-workers\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/peopleworkingwellbc.ca\/learning-hub\/tourism-and-hospitality\/understanding-trauma-in-the-workplace-a-guide-for-tourism-hospitality-workers\/\"},\"author\":{\"name\":\"andrewwalsh\",\"@id\":\"https:\/\/peopleworkingwellbc.ca\/#\/schema\/person\/a8f152a61425899b54fa90e2f88bdbf3\"},\"headline\":\"Understanding Trauma in the Workplace: A Guide for Tourism &amp; 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