Safety Talk: Coping with Change in Hospitality & Tourism
Change shapes our daily work environment, from seasonal transitions to evolving guest expectations. This Safety Talk includes targeted resources for both staff and managers to help navigate these changes effectively.
The tourism and hospitality industry faces unique challenges when it comes to change. Your team might encounter:
- Daily adaptations to guest requests, product availability, and staffing levels
- Shifting work intensities and routines
- Weather-related adjustments
- Emergency response situations
- Staff accommodation transitions
- Seasonal schedule changes
- Team composition changes
While these changes affect everyone differently, the “5 As” approach to change management can help build resilience across your team, developing practical strategies for navigating change while maintaining wellbeing and productivity.
Want to use this Safety Talk in your workplace?
Read our tips for Supporting Staff Through Change: A Guide for Tourism & Hospitality Managers and Navigating Changes in Tourism & Hospitality: A Practical Guide (for Employees), also available as printable handouts, and watch the video below to help you prepare for the conversation. You can watch the video together to help start the discussion.