Self Care: Internalizing Customer Service

In the tourism and hospitality industry, customer service is essential yet often overshadows our mental well-being, particularly during peak seasons when we strive to deliver exceptional service. What if we redirected that customer service focus inward? Every July 24^th we celebrate Self-Care Day, let’s explore four core elements of customer service that will help prioritize our well-being throughout the year:

Just as swift responses are crucial for customer satisfaction, quick responses to our stress signals can prevent long-term impacts and ensure peak performance. Taking brief breaks—like deep breaths, a short walk, or reaching out to a friend—helps recharge and prevent burnout.

Just as we show empathy to guests, we should extend the same compassion to ourselves. What would supportive friends or family advise when we feel overwhelmed or tired?

Like delivering quality service to guests, prioritizing our needs ensures sustained performance. Even if immediate breaks aren’t feasible, having wellness tools ready—such as mindfulness techniques—can recharge us when time permits.

Just as we honor each customer’s uniqueness, we should respect our team’s mental health needs by setting healthy boundaries. Recognizing our limits, communicating effectively, and prioritizing recharging strategies are essential for sustained well-being.

By integrating these principles into our self-care practices, we cultivate a healthier, more sustainable approach to hospitality, benefiting ourselves and those we serve.

Looking for more ideas? Download the PDF below on setting boundaries as an essential step to practicing self-care! Setting Boundaries Shareable PDF

If you have questions or would like to discuss how self-care can be further implemented in your workplace, contact one of our go2HR Mental Health & Psychological Safety Consultants for a free consultation.