Skip to content

If you are in need of immediate assistance please dial 9-1-1 or 9-8-8. You’re not alone in this journey. Find more trusted local resources.

Webinar Recording: Strategies to Elevate Workplace Communication for Supervisors

Have you ever been in a conversation at work where you felt you didn’t communicate your point effectively? You’re not alone- research shows that employees spend up to 17 hours each week resolving misunderstandings caused by interpersonal miscommunication. In the fast-paced Tourism & Hospitality industry, that’s valuable time that could be spent creating positive guest experiences.

Beata Chami, an organizational psychologist and certified coach, led this insightful webinar session designed to help managers and supervisors develop more effective workplace communication techniques. You’ll learn strategies for recognizing conversational cues, engaging more effectively with others, and responding in ways that foster clarity, connection and respect.

Here’s what was covered:

  • Explore effective communication strategies to foster positive interactions at all levels of the workplace
  • Learn how to identify challenging situations and recognize changes in behaviour in others
  • Gain skills for responding to difficult conversations proactively and constructively
  • Consider how to adapt your communication style for guests or customers