Webinar Recording: Strategies to Elevate Workplace Communication for Supervisors
Have you ever been in a conversation at work where you felt you didn’t communicate your point effectively? You’re not alone- research shows that employees spend up to 17 hours each week resolving misunderstandings caused by interpersonal miscommunication. In the fast-paced Tourism & Hospitality industry, that’s valuable time that could be spent creating positive guest experiences.
Beata Chami, an organizational psychologist and certified coach, led this insightful webinar session designed to help managers and supervisors develop more effective workplace communication techniques. You’ll learn strategies for recognizing conversational cues, engaging more effectively with others, and responding in ways that foster clarity, connection and respect.
Here’s what was covered:
- Explore effective communication strategies to foster positive interactions at all levels of the workplace
- Learn how to identify challenging situations and recognize changes in behaviour in others
- Gain skills for responding to difficult conversations proactively and constructively
- Consider how to adapt your communication style for guests or customers
Responding With Respect Workshop
Equip managers and supervisors with the knowledge and skills to identify, respond to, and reduce mental health challenges while effectively supporting employees.
Supporting Someone Who is Struggling Lunch & Learn
Gain the knowledge and resources needed to have a supportive conversation with someone living with a mental health challenge.