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Supporting Your Workers

Hotel housekeeping staff and supervisor smiling and talking

This info sheet is part of our Safety Talk series for those who work in tourism and hospitality, developed in partnership with go2HR. Download a printer-friendly PDF version of this info sheet or watch the video.

When and How to Ask?

Frontline hospitality work is a team sport. We often form caring relationships with our teams at work, so when we notice a change in someone’s behaviour or mood it’s normal to want to check in and offer support. As a leader, supervisor or manager, you might be wondering how and when to check in, and whether there are any legal considerations before having that conversation.

Not only is the idea of “leaving it at the door” ineffective, it also contributes to mental health stigma and prevents workers from getting support that will help them. Being a leader, promoting better mental health in the workplace starts with you.

Having the Conversation:

  • Be prepared with information and resources
  • Check in with yourself first
  • Talk about what you’ve noticed
  • Ask if they are okay
  • Stay curious and open
  • Ask what you can do to help
  • Clarify next steps
  • Take a moment to yourself afterwards

Remember:

  • Be genuine in your approach and seek understanding.
  • Showing that you care and want to help makes a big difference when someone is struggling.
  • Consider if there is another leader on your team who may be better equipped to have the conversation, if they can.

Additional Resources