Webinar Recording: Balancing Leadership and Frontline Realities

Social worker manager sitting in office and thinking.

This webinar explores the paradox of leadership in community-based social services and introduces practical strategies for bridging the gap. Participants will learn key skills required for new managers, including effective resource allocation, administrative oversight, and how to professionally develop and support their teams — all while keeping clients at the heart of their practice.

By the end of this webinar recording, participants will be able to:

Identify the challenges involved in balancing the double bottom line of client-centered care and financial sustainability in social services.
Define the key roles and core competencies essential for effective middle management in community-based organizations.
Recognize how the parallel processes of the quality assurance cycle and the client service cycle impact overall organizational performance.