Building Endurance in Your Team: Resilience in Community Social Services
April 29th at 12:00 pm - 1:00 pm
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For Community Social Services
Working in community social services means showing up for others, often under enormous pressure and with limited resources. Staff shortages, high caseloads, vicarious trauma, and the cycle of burnout can make it feel like resilience is just another thing being asked of already-stretched teams.
This webinar reframes what team resilience actually means, and who is responsible for building it.
We’ll unpack the difference between individual resilience and collective resilience, explore what it looks like to create an environment where resilience is possible, and share practical, low-cost strategies that teams and shift leads can implement regardless of their role or budget.
Whether you’re a frontline worker, a shift lead, or a formal leader, you’ll leave with tools you can actually use right away.
By the end of this session, participants will be able to:
- Distinguish between individual resilience and team or workplace resilience, and understand why both matter
- Recognise signs that team resilience may be depleted, and understand why this happens in high-demand sectors like CSS
- Apply at least two practical, low-resource strategies to support themselves and their colleagues through stressful periods
- Describe what a resilience-supportive environment looks like, and identify one thing they can do to contribute to it regardless of their role
- Apply micro-recovery techniques that can be used during any workday, including overnight and weekend shifts
About our presenter
Brandy Zimmerman works with organisations to build workplaces where the people doing the hardest work don’t have to choose between caring for others and taking care of themselves. She’s the founder of Thriving Workplaces, a Certified Psychological Health and Safety Advisor, and a former Associate Minister of Health — which means she understands both the policy side of these issues and what it actually looks like to implement change in resource-constrained environments.
Brandy specialises in practical, low-cost strategies that work with the realities of high-demand sectors — not around them. She has worked with 45+ organisations and more than 3,500 employees across non-profit, government, and community services, and draws on her own lived experience with ADHD, anxiety, and burnout to keep the conversation honest. She believes resilience isn’t something you ask individuals to manufacture on their own. It’s something organisations build together.