By andrewwalsh
According to a study by the Federation of Community Social Services, 70% of direct care workers expressed that stress was the biggest factor that impacted them in the workplace4. This raises and important question, how can we better support our team members who face the emotional and mental toll of working with vulnerable populations? As … Continued
By andrewwalsh
By andrewwalsh
In community social services, maintaining healthy boundaries is crucial for both effective client support and sustainable practice, yet navigating these boundaries can be complex in day-to-day work. This resource collection – featuring a focused 5-minute video, specialized guides for both organizations and frontline workers, along with practical handouts – provides strategies and tools to help … Continued
By andrewwalsh
In community social services, boundaries serve as essential safeguards for both clients and staff, ensuring equitable, and effective relationships. While individual staff members must maintain their own boundaries, employers and managers play a crucial role in creating an environment that supports and reinforces these practices. Why Boundaries Are Important When boundaries become blurred, organizations often … Continued
By andrewwalsh
As community social service workers, we enter this field driven by compassion and a genuine desire to help others. However, our ability to provide effective, sustainable support depends on establishing and maintaining clear boundaries. This guide explores the essential aspects of healthy boundaries and provides practical strategies for implementing them in your daily practice. Understanding … Continued
By andrewwalsh
Managers and supervisors are key to shaping a psychologically safe workplace. Click here to download the Q&A Click here to download the presentation slide deck
By andrewwalsh
Social service work is deeply rewarding, but it also comes with inherent risks, as workers often become emotionally and mentally invested due to the nature of the work. Recognizing the psychological demands and expectations that accompany this work is crucial for addressing psychological hazards, safeguarding worker wellness, and preparing them for the emotional challenges they … Continued
By andrewwalsh
Working in hospitality means we’re constantly surrounded by coworkers, but we don’t always know what personal struggles they might be dealing with behind the scenes. We’ve put together these Safety Talk resources – including a quick 5-minute video, guides for both managers and staff, plus some takeaway materials – to help everyone better understand trauma … Continued
By andrewwalsh
In the fast-paced world of tourism and hospitality, creating exceptional guest experiences is our bread and butter. But behind every great service interaction and seamless operation lies a complex web of human experiences that managers must navigate with care and understanding. Our industry presents unique challenges – from irregular schedules and high-stress periods to constant … Continued
By andrewwalsh
Working in hospitality means being part of a dynamic, fast-paced environment where we interact with countless people every day. While this makes our work exciting, it also means we’re regularly connecting with colleagues who may be carrying invisible burdens. Understanding trauma and how to support each other can make our workplace stronger and more supportive … Continued
