By andrewwalsh
Jane, a respite worker, is meeting with her manager, John, for a regular one-on-one check-in. John asks, “How are you doing?” Jane shares that she’s feeling overwhelmed. Sam, her co-worker, is currently on leave, and she’s been covering their shifts and responsibilities on top of her own. John responds, “When I was a respite worker, … Continued
By andrewwalsh
Workplaces are made up of people, and people’s experiences can change over time. As a supervisor or manager, you may notice changes in a worker’s behaviour, wellbeing, or performance and wonder what might be going on. These situations can be difficult to navigate, especially when health concerns, mental health, substance use, caregiving responsibilities, financial stress, … Continued
By andrewwalsh
Related resources Many DEI efforts focus on what we can see. This webinar recording expands the conversation to include how people think, process, and learn. Designed for community social services professionals, this presentation connects the principles of diversity, equity, and inclusion to neurodiversity, a dimension of diversity that’s often invisible and under-discussed. Through practical strategies … Continued
By andrewwalsh
In many organizations, worker input is routinely collected, yet it does not consistently translate into visible or sustained change. This gap between input and action can undermine trust, weaken engagement, and limit the effectiveness of participation initiatives. This article examines how organizations can move beyond input collection toward structured approaches that enable meaningful influence. Community … Continued
By andrewwalsh
Related resources Working in community social services means showing up for others, often under enormous pressure and with limited resources. Staff shortages, high caseloads, vicarious trauma, and the cycle of burnout can make it feel like resilience is just another thing being asked of already-stretched teams. This webinar recording reframes what team resilience actually means, … Continued
By andrewwalsh
A support worker finishes a challenging shift helping several chronically unhoused individuals secure housing. Nothing went wrong on paper. Appointments were kept, applications submitted, and no incidents occurred. Yet, on the way home, they replay decisions in their mind, “Did I advocate enough? Could I have connected them with more resources?” There’s no one to … Continued
By andrewwalsh
Content advisory: This article includes discussion of traumatic events commonly encountered in community social services, including suicide. A youth outreach worker responds to a call about a youth in crisis. When they arrive, emergency services are already on scene. The situation is stabilized, but distressing details emerge: the youth was found after a suicide attempt. … Continued
By andrewwalsh
This webinar offers arts and entertainment professionals a practical guide to understanding and working with stress in the creative world. Viewers will explore how stress affects the nervous system, learn to recognize the signs, and gain clarity on the different types of stress. The recording also delves into the stages of stress and the impact … Continued
By andrewwalsh
The tourism and hospitality industry relies on the unique strengths of every team member to deliver outstanding guest experiences. Fostering a diverse workforce with a broad range of perspectives and skills is a strategic asset when paired with a supportive environment. This session provides practical strategies to empower and support all staff, from adapting training … Continued
By ellie
Compassion is an important part of creating healthy, supportive workplaces. It involves noticing when others are struggling and responding with understanding and care. Equally valuable is self-compassion: the practice of treating ourselves with the same patience and kindness we offer to those around us. By recognizing our own challenges with kindness rather than judgment, self-compassion … Continued
