By andrewwalsh
Resources Tourism and hospitality leaders juggle 24/7 operations, unpredictable guest demands, and the constant tension between too much work and too little time — creating real psychosocial hazards that affect both your wellbeing and your team’s performance. Watch the webinar recording to learn how stress regulation, prioritization, strategic delegation, and energy management can help leaders foster … Continued
By andrewwalsh
Care to Speak For healthcare and social service workers in BC.Purpose: Peer-based emotional support for work-related or personal stress.Type of Support: Phone, text, and web-based chat with trained peer volunteers.Availability: Mon-Fri, 9am to 9pm Contact: Phone/Text: 1-866-802-7337www.caretospeak.ca Critical Incident Response (CIR) Program For workers and employers in BC who have experienced a traumatic workplace event.Purpose: … Continued
By andrewwalsh
This webinar explores the paradox of leadership in community-based social services and introduces practical strategies for bridging the gap. Participants will learn key skills required for new managers, including effective resource allocation, administrative oversight, and how to professionally develop and support their teams — all while keeping clients at the heart of their practice. By … Continued
By andrewwalsh
Jack and Jill manage two different youth centers. Both face similar challenges, yet their leadership styles could not be more different. Jill’s office is constantly filled with staff coming and going to meet with her. She regularly checks in with team members in the hallway or during breaks, building trust and rapport along the way. … Continued
By andrewwalsh
For Community Social Services Frontline and healthcare workers regularly encounter clients facing deeply rooted challenges like substance use, mental illness, and trauma. Under pressure, even the most ethical and skilled professionals may unknowingly fall into blame-based thinking, which can damage trust and reduce the effectiveness of care. This webinar offers a practical, strengths-based alternative: narrative … Continued
By ellie
John is a 23-year-old client who has faced many challenges in his life, including being unhoused and struggling with substance use. John recently spoke to a support worker to help him navigate some of the concerns he’s been facing. He is feeling pretty hopeless about the possibility of change. He has many strengths he either … Continued
By andrewwalsh
This recorded webinar explores how to integrate Psychological Health & Safety (PH&S) practices into tourism and hospitality workplaces — identifying psychosocial hazards, supporting employee well-being, and fostering safe, respectful workplace cultures. Led by Beata Chami, Psychological Health & Safety Consultant, the session provides practical tools and resources to help organizations start building psychologically safe workplaces. … Continued
By ellie
In the tourism and hospitality industry, creating memorable experiences for guests is paramount. However, it’s equally crucial to prioritize the mental health and well-being of your team. But how can leaders effectively support employees facing mental health challenges while navigating legal and ethical considerations? This guide offers a quick overview of the essential concepts every … Continued
By ellie
Delivering exceptional guest experiences depends on the well-being of the people who make them happen. Yet behind the scenes, employees often face unique stressors and psychological risks that can affect their health, performance, and the quality of service. Building a truly safe and supportive workplace means going beyond physical safety to proactively address mental and … Continued
By andrewwalsh
For Community Social Services Supervising employees who provide direct support services to their communities is a challenging role. ‘Front line’ service personnel are expected to meet administrative, legislative, practice, and ethical standards while also accommodating the unique needs of their clients. Effective supervision attends to the dual role of ensuring that the community and its … Continued
