Key Resources for Social Services Workers in BC

For workers and employers in BC who have experienced a traumatic workplace event.
Purpose: Peer-based emotional support for work-related or personal stress.
Type of Support: Phone, text, and web-based chat with trained peer volunteers.
Availability: Mon-Fri, 9am to 9pm Contact: Phone/Text: 1-866-802-7337
www.caretospeak.ca

For healthcare and social service workers in BC.
Purpose: Early intervention to reduce distress and prevent long-term effects after critical incidents.
Type of Support: Short-term critical incident intervention (individual or group), may include follow-up sessions.
Availability: 7 days a week, 9 am to 11 pm Contact: Phone: 1-888-922-3700
www.worksafebc.com/en/claims/report-workplace-injury-illness/critical-incident-response

For employees of organizations with EAP benefits.
Purpose: Personal and work-related issues: stress, burnout, mental health, relationships, addictions, grief, etc.
Type of Support: Short-term counselling, referrals, and wellness resources.
Availability: Provider-dependent Contact: Varies by employer (often through HR or benefits portal)

For frontline workers, peers, people with lived/living experience, and first responders affected by BC’s overdose public health emergency.
Purpose: Psychosocial support, education, and consultation related to overdose impacts and critical incidents.
Type of Support: Individual and organizational support (in-person or virtual), debriefings, education sessions.
Availability: BC-wide (hours vary) Contact: Email: MRT@phsa.ca Phone: 1-888-686-3022
PHSA Mobile Response Team web page

Download a printable PDF version of Key Resources for Social Services Workers in BC.