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Sector: Tourism & Hospitality

Webinar Recording: Implementing Psychological Health & Safety in the Workplace

By andrewwalsh

This recorded webinar explores how to integrate Psychological Health & Safety (PH&S) practices into tourism and hospitality workplaces — identifying psychosocial hazards, supporting employee well-being, and fostering safe, respectful workplace cultures. Led by Beata Chami, Psychological Health & Safety Consultant, the session provides practical tools and resources to help organizations start building psychologically safe workplaces. … Continued

Navigating Workplace Mental Health Accommodations

By ellie

In the tourism and hospitality industry, creating memorable experiences for guests is paramount. However, it’s equally crucial to prioritize the mental health and well-being of your team. But how can leaders effectively support employees facing mental health challenges while navigating legal and ethical considerations? This guide offers a quick overview of the essential concepts every … Continued

From Service to Safety: Addressing Psychosocial Hazards in the Workplace

By ellie

Delivering exceptional guest experiences depends on the well-being of the people who make them happen. Yet behind the scenes, employees often face unique stressors and psychological risks that can affect their health, performance, and the quality of service. Building a truly safe and supportive workplace means going beyond physical safety to proactively address mental and … Continued

Beyond Sleep: Seven Types of Rest for a Safer, Healthier Workplace

By ellie

Supporting your team’s well-being in the tourism and hospitality industry is essential for maintaining safety, enhancing customer experiences, and fostering a resilient workforce. Rest is not just about sleep; it involves intentionally restoring various aspects of your energy to prevent fatigue, stress, and burnout. Dr. Saundra Dalton-Smith identifies seven distinct types of rest—each addressing different … Continued

Managing Hazards Related to High and Low Job Demands

By ellie

The tourism and hospitality industry is known for its dynamic nature, with business volumes rising and falling in response to seasonal trends. These fluctuations, whether periods of intense activity or slower business, can pose psychosocial hazards that affect employee well-being. Understanding and managing these hazards is essential for fostering a resilient, motivated workforce. Understanding the … Continued

Supporting Wellness Through Small Actions 

By ellie

Wellness isn’t all or nothing. It exists on a spectrum—just like mental health. One day, you might feel grounded, productive, and connected. Another day, you may feel emotionally drained or overwhelmed. This fluctuation is normal and expected. The Mental Health Continuum helps us understand that mental health isn’t simply about the presence or absence of … Continued

CMHA BC Understanding Addiction Course

By jenniferquan

Do you volunteer or work with people living with substance use or addiction? Learn essential skills to support yourself and others through the Canadian Mental Health Association, BC Division’s (CMHA BC) Understanding Addiction course. Understanding Addiction is a unique online training program for those who work directly or indirectly with people living with substance use … Continued

CMHA BC Psychological Health and Safety Training

By jenniferquan

Healthy workplaces do more than foster individual resilience – they ensure systems and policies promote healthy work relationships and environments. Psychological health and safety is about building workplaces that protect and support mental health for all, and everyone has a role to play. Canadian Mental Health Association, BC Division (CMHA BC) offers a suite of … Continued

CMHA BC Workplace Mental Health Workshops

By jenniferquan

The Canadian Mental Health Association, BC Division (CMHA BC) recognizes that every workplace is unique. We are dedicated to collaborating with employers and organizations to develop and deliver strategies, resources, and training that support and promote mental health for all. We are proud leaders in promoting psychological health and safety in BC. We offer customised … Continued

Webinar Recording: Implementing a People-Centred Approach to Crisis Preparedness & Response

By andrewwalsh

Companion resources: How can you foster a psychologically healthy and safe workplace in times of crisis? With temperatures heating up and the risk of wild fires impacting communities across the province, it’s important that tourism and hospitality employers know how to plan for and manage the human side of an emergency. This webinar is designed for … Continued