By ellie
The tourism and hospitality industry thrives on delivering exceptional experiences to their guests through the peaks (high job demands) and valleys (low job demands) in demand that tourism seasons naturally bring. These fluctuations, both high and low, are considered psychosocial hazards as they have the potential to put extra strain on workers and impact their … Continued
By ellie
Wellness isn’t all or nothing. It exists on a spectrum—just like mental health. One day, you might feel grounded, productive, and connected. Another day, you may feel emotionally drained or overwhelmed. This fluctuation is normal and expected. The Mental Health Continuum helps us understand that mental health isn’t simply about the presence or absence of … Continued
By jenniferquan
Do you volunteer or work with people living with substance use or addiction? Learn essential skills to support yourself and others through the Canadian Mental Health Association, BC Division’s (CMHA BC) Understanding Addiction course. Understanding Addiction is a unique online training program for those who work directly or indirectly with people living with substance use … Continued
By jenniferquan
Healthy workplaces do more than foster individual resilience – they ensure systems and policies promote healthy work relationships and environments. Psychological health and safety is about building workplaces that protect and support mental health for all, and everyone has a role to play. Canadian Mental Health Association, BC Division (CMHA BC) offers a suite of … Continued
By jenniferquan
The Canadian Mental Health Association, BC Division (CMHA BC) recognizes that every workplace is unique. We are dedicated to collaborating with employers and organizations to develop and deliver strategies, resources, and training that support and promote mental health for all. We are proud leaders in promoting psychological health and safety in BC. We offer customised … Continued
By andrewwalsh
Companion resources: How can you foster a psychologically healthy and safe workplace in times of crisis? With temperatures heating up and the risk of wild fires impacting communities across the province, it’s important that tourism and hospitality employers know how to plan for and manage the human side of an emergency. This webinar is designed for … Continued
By andrewwalsh
Creating a psychologically healthy and safe workplace isn’t a one-time action but an ongoing commitment. For the tourism and hospitality sector, this commitment can make a world of difference in team morale, customer service, and long-term employee well-being. If your team already understands the fundamentals of psychological health and safety as outlined in the 3 … Continued
By andrewwalsh
Companion resources: Are you onboarding new staff faster than guests check in? In tourism and hospitality, seamless service can’t wait—even when your team just met. This webinar helps managers like you establish psychological safety from day one, no matter how packed the schedule or how seasonal the crew. Discover how to embed trust-building into your … Continued
By andrewwalsh
Have you ever been in a conversation at work where you felt you didn’t communicate your point effectively? You’re not alone- research shows that employees spend up to 17 hours each week resolving misunderstandings caused by interpersonal miscommunication. In the fast-paced Tourism & Hospitality industry, that’s valuable time that could be spent creating positive guest … Continued
By ellie
Welcome to our comprehensive feedback toolkit, designed specifically for the unique challenges of the tourism and hospitality industry. These resources—including a practical video guide, targeted articles for both staff and management, and ready-to-use handouts—provide everything you need to build a culture where honest, constructive feedback flourishes and team members feel safe to speak up and … Continued
