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Supporting Employee Mental Health Post-Injury: Modified Duties

By jenniferquan

What employers can do to support workers during modified duties. Injury Example: A janitor cut their finger when unpacking cleaning supplies. The worker was assessed by the on-site first aid attendant. It was determined that they needed stitches at the hospital. The physician noted for the worker to not work with chemicals and keep their … Continued

Supporting Employee Mental Health Post-Injury: Minor Injuries

By jenniferquan

What employers can do to support workers with minor injuries. Injury Example: A cook cuts their finger, a cashier sprains their ankle, a room attendant with a sore wrist, a grounds keeper scrapes their knee, a ski instructor has a sore shoulder Potential Impacts How to Support • Reduced confidence in performing job tasks that … Continued

Emotional Intelligence: Building Stronger Relationships and Success 

By ellie

Imagine a moment when you felt truly understood—when someone listened, not just to your words, but to the emotions behind them. That connection is at the heart of emotional intelligence (EI), a skill that shapes the way we navigate our relationships, our careers, and even our own inner world.  What is Emotional Intelligence?  At its … Continued

Webinar Recording: Developing Supportive Managers & Supervisors

By andrewwalsh

Managers and supervisors are key to shaping a psychologically safe workplace. Click here to download the Q&A Click here to download the presentation slide deck

Safety Talk: Hospitality with Heart, Trauma-Informed Approaches

By andrewwalsh

Working in hospitality means we’re constantly surrounded by coworkers, but we don’t always know what personal struggles they might be dealing with behind the scenes. We’ve put together these Safety Talk resources – including a quick 5-minute video, guides for both managers and staff, plus some takeaway materials – to help everyone better understand trauma … Continued

Building a Trauma-Informed Workplace in Hospitality: A Manager’s Guide

By andrewwalsh

In the fast-paced world of tourism and hospitality, creating exceptional guest experiences is our bread and butter. But behind every great service interaction and seamless operation lies a complex web of human experiences that managers must navigate with care and understanding. Our industry presents unique challenges – from irregular schedules and high-stress periods to constant … Continued

Understanding Trauma in the Workplace: A Guide for Tourism & Hospitality Workers

By andrewwalsh

Working in hospitality means being part of a dynamic, fast-paced environment where we interact with countless people every day. While this makes our work exciting, it also means we’re regularly connecting with colleagues who may be carrying invisible burdens. Understanding trauma and how to support each other can make our workplace stronger and more supportive … Continued

Eating Disorders: The Hidden Illness in The Food Industry

By ellie

Eating disorders among people who work in restaurants are far from rare. They’re just not always seen. In the hectic world of the hospitality industry, a silent mental illness often goes unnoticed: eating disorders among restaurant workers. A 2020 survey revealed that 90 percent of the Not 9 to 5 community faced mental health or … Continued

Integrating Psychological Health & Safety Into Your Work – Supervisors and Managers

By andrewwalsh

Contributing to Psychological Health & Safety in the Workplace – Workers

By andrewwalsh