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Topic: Supports and Resources

Webinar Recording: Brief Narrative Interventions in Outreach and Crisis Settings

By andrewwalsh

For Community Social Services Frontline and healthcare workers regularly encounter clients facing deeply rooted challenges like substance use, mental illness, and trauma. Under pressure, even the most ethical and skilled professionals may unknowingly fall into blame-based thinking, which can damage trust and reduce the effectiveness of care.  This webinar offers a practical, strengths-based alternative: narrative … Continued

How to Spot Hidden Strengths in Every Client

By ellie

John is a 23-year-old client who has faced many challenges in his life, including being unhoused and struggling with substance use. John recently spoke to a support worker to help him navigate some of the concerns he’s been facing. He is feeling pretty hopeless about the possibility of change. He has many strengths he either … Continued

Navigating Workplace Mental Health Accommodations

By ellie

In the tourism and hospitality industry, creating memorable experiences for guests is paramount. However, it’s equally crucial to prioritize the mental health and well-being of your team. But how can leaders effectively support employees facing mental health challenges while navigating legal and ethical considerations? This guide offers a quick overview of the essential concepts every … Continued

From Service to Safety: Addressing Psychosocial Hazards in the Workplace

By ellie

Delivering exceptional guest experiences depends on the well-being of the people who make them happen. Yet behind the scenes, employees often face unique stressors and psychological risks that can affect their health, performance, and the quality of service. Building a truly safe and supportive workplace means going beyond physical safety to proactively address mental and … Continued

Going From Burnout to Balance While Managing Multiple Responsibilities

By ellie

With staff shortages, compounded by immigration policy reviews, and ongoing injuries, many social services workers are feeling stretched thin. So, how do you stay well when you’re overwhelmed? If you wear multiple hats at work, managing different roles or juggling various jobs, you know the feeling of being stretched too thin. With economic pressures and … Continued

Beyond Sleep: Seven Types of Rest for a Safer, Healthier Workplace

By ellie

Supporting your team’s well-being in the tourism and hospitality industry is essential for maintaining safety, enhancing customer experiences, and fostering a resilient workforce. Rest is not just about sleep; it involves intentionally restoring various aspects of your energy to prevent fatigue, stress, and burnout. Dr. Saundra Dalton-Smith identifies seven distinct types of rest—each addressing different … Continued

How to Help New and Young Workers Thrive in Social Services

By ellie

Do you struggle to retain new staff in your organization? Are burnout, stress, or mental health injuries impacting your team’s morale and well-being? Research shows that young and new workers are more likely to be injured due to limited training, insufficient orientation, and being unaware of their rights and responsibilities.1 In fact, in 2024, WorkSafeBC … Continued

Protecting Your Well-Being While Working Alone in Social Services

By ellie

Working alone is a common reality for many workers in social services, especially for those who provide direct services. If you have ever walked into a client’s home by yourself, answered an after-hours crisis call, or done outreach in the community without a colleague by your side, you know what working alone feels like. While … Continued

Supporting Wellness Through Small Actions 

By ellie

Wellness isn’t all or nothing. It exists on a spectrum—just like mental health. One day, you might feel grounded, productive, and connected. Another day, you may feel emotionally drained or overwhelmed. This fluctuation is normal and expected. The Mental Health Continuum helps us understand that mental health isn’t simply about the presence or absence of … Continued

You Matter Too: Supporting Yourself While Caring for Clients with Complex Needs

By ellie

You’ve just completed a safety plan with a client who needed support with keeping themselves safe. It’s your third session like this for the week, and each time you leave with a rush of emotions, including tension, fatigue, and uncertainty. However, there’s little time to process, with paperwork waiting and more clients to see. Does … Continued