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Topic: Supports and Resources

Webinar Recording: Strategies to Elevate Workplace Communications for Supervisors

By andrewwalsh

Strategies to Elevate Workplace Communications for Supervisors is a practical, engaging session designed for supervisors, department heads, technical directors, and others working in BC’s film, television, performing arts, and live events industries. This training introduces core communication and emotional-intelligence skills while focusing on the unique dynamics of fast-paced, collaborative production environments. Participants learn clear, usable approaches … Continued

Responding To Psychosocial Hazard Reports: A Manager’s Guide

By ellie

Imagine this: you’re a manager in a supportive housing building, and one of your staff, Manpreet, comes to you looking concerned. She says, “I don’t feel safe working with Adam. I don’t want to work on the same shift as him.”  You are taken aback. You’ve known Adam for years and you’ve always had a good working relationship with him. It might be tempting to just … Continued

Leadership Tools for Cultivating Psychological Wellness Within Teams

By ellie

When stepping into leadership, new managers undergo an important transition, from directly helping clients to supporting the people who help clients. This shift requires a different set of skills, and the qualities that make someone an exceptional helper don’t always translate automatically into effective leadership. For many new leaders, this change can feel both exciting … Continued

Webinar Recording: Beyond the Checklist

By andrewwalsh

Resources Tourism and hospitality leaders juggle 24/7 operations, unpredictable guest demands, and the constant tension between too much work and too little time — creating real psychosocial hazards that affect both your wellbeing and your team’s performance. Watch the webinar recording to learn how stress regulation, prioritization, strategic delegation, and energy management can help leaders foster … Continued

Strategies for an Effective Open Door Policy

By andrewwalsh

Jack and Jill manage two different youth centers. Both face similar challenges, yet their leadership styles could not be more different. Jill’s office is constantly filled with staff coming and going to meet with her. She regularly checks in with team members in the hallway or during breaks, building trust and rapport along the way. … Continued

Webinar Recording: Brief Narrative Interventions in Outreach and Crisis Settings

By andrewwalsh

For Community Social Services Frontline and healthcare workers regularly encounter clients facing deeply rooted challenges like substance use, mental illness, and trauma. Under pressure, even the most ethical and skilled professionals may unknowingly fall into blame-based thinking, which can damage trust and reduce the effectiveness of care.  This webinar offers a practical, strengths-based alternative: narrative … Continued

How to Spot Hidden Strengths in Every Client

By ellie

John is a 23-year-old client who has faced many challenges in his life, including being unhoused and struggling with substance use. John recently spoke to a support worker to help him navigate some of the concerns he’s been facing. He is feeling pretty hopeless about the possibility of change. He has many strengths he either … Continued

WorkSafeBC Critical Incident Response (CIR) Program

By ellie

The WorkSafeBC Critical Incident Response (CIR) Program is a confidential service that provides early intervention for workers and employers after a traumatic event in the workplace. Its primary goal is to alleviate immediate stress and reduce the risk of longer-term psychological issues.  ​Interventions are typically offered within 24 to 72 hours following a critical incident but remain … Continued

Navigating Workplace Mental Health Accommodations

By ellie

In the tourism and hospitality industry, creating memorable experiences for guests is paramount. However, it’s equally crucial to prioritize the mental health and well-being of your team. But how can leaders effectively support employees facing mental health challenges while navigating legal and ethical considerations? This guide offers a quick overview of the essential concepts every … Continued

From Service to Safety: Addressing Psychosocial Hazards in the Workplace

By ellie

Delivering exceptional guest experiences depends on the well-being of the people who make them happen. Yet behind the scenes, employees often face unique stressors and psychological risks that can affect their health, performance, and the quality of service. Building a truly safe and supportive workplace means going beyond physical safety to proactively address mental and … Continued