By ellie
Imagine finishing a difficult phone call and turning to your computer to document the interaction. You notice your shoulders are tense, your jaw is clenched, and your mind is running through the next tasks waiting for you. By the time you leave work, it feels like there is hardly any time left to bring your … Continued
By ellie
Celebrating Successes and Acknowledging Impact Your work in social services is rooted in “helping individuals, groups, or communities to enhance or restore their capacity for social functioning and creating societal conditions favorable to this goal.”1 This definition by Barker (2013) reflects the heart of what you do every day: supporting people through challenges, strengthening their … Continued
By andrewwalsh
Strategies to Elevate Workplace Communications for Supervisors is a practical, engaging session designed for supervisors, department heads, technical directors, and others working in BC’s film, television, performing arts, and live events industries. This training introduces core communication and emotional-intelligence skills while focusing on the unique dynamics of fast-paced, collaborative production environments. Participants learn clear, usable approaches … Continued
By ellie
Imagine this: you’re a manager in a supportive housing building, and one of your staff, Manpreet, comes to you looking concerned. She says, “I don’t feel safe working with Adam. I don’t want to work on the same shift as him.” You are taken aback. You’ve known Adam for years and you’ve always had a good working relationship with him. It might be tempting to just … Continued
By ellie
When stepping into leadership, new managers undergo an important transition, from directly helping clients to supporting the people who help clients. This shift requires a different set of skills, and the qualities that make someone an exceptional helper don’t always translate automatically into effective leadership. For many new leaders, this change can feel both exciting … Continued
By andrewwalsh
Resources Tourism and hospitality leaders juggle 24/7 operations, unpredictable guest demands, and the constant tension between too much work and too little time — creating real psychosocial hazards that affect both your wellbeing and your team’s performance. Watch the webinar recording to learn how stress regulation, prioritization, strategic delegation, and energy management can help leaders foster … Continued
By andrewwalsh
Jack and Jill manage two different youth centers. Both face similar challenges, yet their leadership styles could not be more different. Jill’s office is constantly filled with staff coming and going to meet with her. She regularly checks in with team members in the hallway or during breaks, building trust and rapport along the way. … Continued
By andrewwalsh
For Community Social Services Frontline and healthcare workers regularly encounter clients facing deeply rooted challenges like substance use, mental illness, and trauma. Under pressure, even the most ethical and skilled professionals may unknowingly fall into blame-based thinking, which can damage trust and reduce the effectiveness of care. This webinar offers a practical, strengths-based alternative: narrative … Continued
By ellie
John is a 23-year-old client who has faced many challenges in his life, including being unhoused and struggling with substance use. John recently spoke to a support worker to help him navigate some of the concerns he’s been facing. He is feeling pretty hopeless about the possibility of change. He has many strengths he either … Continued
By ellie
The WorkSafeBC Critical Incident Response (CIR) Program is a confidential service that provides early intervention for workers and employers after a traumatic event in the workplace. Its primary goal is to alleviate immediate stress and reduce the risk of longer-term psychological issues. Interventions are typically offered within 24 to 72 hours following a critical incident but remain … Continued
