Skip to content

If you are in need of immediate assistance please dial 9-1-1 or 9-8-8. You’re not alone in this journey. Find more trusted local resources.

Safety Huddle: Navigating Differences in Values

By ellie

Welcome to our safety huddle, specially designed for the community social services sector. These resources are designed to support both individual practitioners and organizational leaders in building sustainable, effective practices. You’ll learn: Read our tips for Bridging Differences in Values and Leading Through Differences in Values also available as printable handouts, and watch the video below … Continued

Safety Huddle: Psychological Detachment: Sustaining Well-being in Community Social Services 

By ellie

Welcome to our safety huddle on psychological detachment for community social service professionals.   The ability to mentally and emotionally disconnect from work is essential for those who regularly support others through trauma and challenging life circumstances. Here, you’ll find practical tools designed specifically for the unique demands of social service work, balancing empathetic client care with … Continued

Safety Talk: Giving and Receiving Feedback

By ellie

Welcome to our comprehensive feedback toolkit, designed specifically for the unique challenges of the tourism and hospitality industry.   These resources—including a practical video guide, targeted articles for both staff and management, and ready-to-use handouts—provide everything you need to build a culture where honest, constructive feedback flourishes and team members feel safe to speak up and … Continued

Safety Talk: Coping with Change in Hospitality & Tourism 

By ellie

Change shapes our daily work environment, from seasonal transitions to evolving guest expectations. This Safety Talk includes targeted resources for both staff and managers to help navigate these changes effectively.  The tourism and hospitality industry faces unique challenges when it comes to change. Your team might encounter:  While these changes affect everyone differently, the “5 … Continued

Safety Huddle: Building Resilience in Community Social Services 

By ellie

Welcome to our resilience-building safety huddle, specially designed for the community social services sector. This Safety Huddle is designed to support both individual practitioners and organizational leaders in building sustainable, effective practices.  By engaging with these resources, you’ll develop:  Remember, building resilience is an ongoing journey, not a destination. These resources are designed to support … Continued

Safety Huddle: Setting Boundaries In Community Social Services

By andrewwalsh

In community social services, maintaining healthy boundaries is crucial for both effective client support and sustainable practice, yet navigating these boundaries can be complex in day-to-day work. This resource collection – featuring a focused 5-minute video, specialized guides for both organizations and frontline workers, along with practical handouts – provides strategies and tools to help … Continued

Safety Talk: Hospitality with Heart, Trauma-Informed Approaches

By andrewwalsh

Working in hospitality means we’re constantly surrounded by coworkers, but we don’t always know what personal struggles they might be dealing with behind the scenes. We’ve put together these Safety Talk resources – including a quick 5-minute video, guides for both managers and staff, plus some takeaway materials – to help everyone better understand trauma … Continued

Building a Trauma-Informed Workplace in Hospitality: A Manager’s Guide

By andrewwalsh

In the fast-paced world of tourism and hospitality, creating exceptional guest experiences is our bread and butter. But behind every great service interaction and seamless operation lies a complex web of human experiences that managers must navigate with care and understanding. Our industry presents unique challenges – from irregular schedules and high-stress periods to constant … Continued

Understanding Trauma in the Workplace: A Guide for Tourism & Hospitality Workers

By andrewwalsh

Working in hospitality means being part of a dynamic, fast-paced environment where we interact with countless people every day. While this makes our work exciting, it also means we’re regularly connecting with colleagues who may be carrying invisible burdens. Understanding trauma and how to support each other can make our workplace stronger and more supportive … Continued

Safety Huddle: Recognizing & Addressing Vicarious Trauma in the Workplace

By andrewwalsh

Front-line workers in community social services dedicate themselves to supporting others, often facing emotionally intense situations. While deeply meaningful, this work can sometimes lead to vicarious trauma, an emotional toll that arises from witnessing the trauma of those you serve. Understanding vicarious trauma, recognizing its signs, and implementing strategies to safeguard your well-being are essential to sustaining … Continued