Skip to content

If you are in need of immediate assistance please dial 9-1-1 or 9-8-8. You’re not alone in this journey. Find more trusted local resources.

Safety Talk: Hospitality with Heart, Trauma-Informed Approaches

By andrewwalsh

Working in hospitality means we’re constantly surrounded by coworkers, but we don’t always know what personal struggles they might be dealing with behind the scenes. We’ve put together these Safety Talk resources – including a quick 5-minute video, guides for both managers and staff, plus some takeaway materials – to help everyone better understand trauma … Continued

Building a Trauma-Informed Workplace in Hospitality: A Manager’s Guide

By andrewwalsh

In the fast-paced world of tourism and hospitality, creating exceptional guest experiences is our bread and butter. But behind every great service interaction and seamless operation lies a complex web of human experiences that managers must navigate with care and understanding. Our industry presents unique challenges – from irregular schedules and high-stress periods to constant … Continued

Understanding Trauma in the Workplace: A Guide for Tourism & Hospitality Workers

By andrewwalsh

Working in hospitality means being part of a dynamic, fast-paced environment where we interact with countless people every day. While this makes our work exciting, it also means we’re regularly connecting with colleagues who may be carrying invisible burdens. Understanding trauma and how to support each other can make our workplace stronger and more supportive … Continued

Safety Huddle: Recognizing & Addressing Vicarious Trauma in the Workplace

By andrewwalsh

Front-line workers in community social services dedicate themselves to supporting others, often facing emotionally intense situations. While deeply meaningful, this work can sometimes lead to vicarious trauma, an emotional toll that arises from witnessing the trauma of those you serve. Understanding vicarious trauma, recognizing its signs, and implementing strategies to safeguard your well-being are essential to sustaining … Continued

Safety Talk: De-Escalation Tips for Tourism & Hospitality

By andrewwalsh

Working in the tourism and hospitality industry can be exciting and rewarding. No two days are the same, and you get to interact with people from all walks of life. But this dynamic environment also presents unique challenges, from managing difficult situations to ensuring your personal safety during late shifts or working alone. Want to … Continued

Creating a Safe Workplace: A Guide for Tourism & Hospitality Employers

By andrewwalsh

This info sheet is part of our Safety Talk series for those who work in tourism and hospitality, developed in partnership with go2HR. Download a printer-friendly PDF version of this info sheet or watch the video. The tourism and hospitality industry is fast-paced and customer-focused, but it can also bring unique challenges that put staff at risk. From late-night shifts to dealing … Continued

Staying Safe and Confident: Practical Safety Tips for Tourism & Hospitality Workers

By andrewwalsh

This info sheet is part of our Safety Talk series for those who work in tourism and hospitality, developed in partnership with go2HR. Download a printer-friendly PDF version of this info sheet or watch the video. Working in the tourism and hospitality industry can be exciting and rewarding. No two days are the same, and you get to interact with people from … Continued

Supporting a Healthy Workplace: A Guideline for Responsible Use 

By andrewwalsh

This info sheet is part of our Safety Talk series for those who work in tourism and hospitality, developed in partnership with go2HR. Download a printer-friendly PDF version of this info sheet or watch the video. Understanding Why We May Use Substances In high-stress, fast-paced industries like tourism and hospitality, substance use can play a dual role:  … Continued

Finding Balance: Tips for Responsible Substance Use

By andrewwalsh

This info sheet is part of our Safety Talk series for those who work in tourism and hospitality, developed in partnership with go2HR. Download a printer-friendly PDF version of this info sheet or watch the video. Understanding Why We May Use Substances After a fast-paced shift, unwinding with a drink can serve two purposes:  Recognizing Signs of … Continued

Safety Talk: Substance Use

By andrewwalsh

Our Safety Talk series of videos and info sheets are intended to support conversations with your coworkers. They were developed for those who work in tourism and hospitality, in partnership with go2HR. Working in the tourism and hospitality industry often means long hours, fast-paced shifts, and interacting with a wide variety of people. It’s natural to need … Continued