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Author: andrewwalsh

Webinar Recording: Building the Business Case for Psychological Health & Safety

By andrewwalsh

Resources In tourism and hospitality, great service starts with employees who feel psychologically safe and supported. This webinar shows how investing in Psychological Health and Safety (PH&S) reduces turnover, lowers sick days, and strengthens guest satisfaction. Drawing on real examples from BC’s hospitality sector, explore the measurable benefits of making employee well-being a business priority, … Continued

Webinar Recording: Strategies to Elevate Workplace Communications for Supervisors in Arts & Entertainment

By andrewwalsh

Strategies to Elevate Workplace Communications for Supervisors is a practical, engaging session designed for supervisors, department heads, technical directors, and others working in BC’s film, television, performing arts, and live events industries. This training introduces core communication and emotional-intelligence skills while focusing on the unique dynamics of fast-paced, collaborative production environments. Participants learn clear, usable approaches … Continued

Introduction to Workplace Mental Health – Crew Members

By andrewwalsh

Introduction to Workplace Mental Health – Department Heads

By andrewwalsh

Webinar Recording: Supporting Workplace Mental Health Over the Holidays

By andrewwalsh

Resources The holiday season is one of the busiest and most emotionally demanding times of year for tourism and hospitality teams. While guests celebrate, employees and leaders often face long hours, high expectations, and limited downtime. Join Brandy Zimmerman, Workplace Mental Health Strategist, to learn practical ways to support mental wellbeing, maintain team cohesion, and navigate … Continued

Webinar Recording: Mindfulness Practices for Building Resilience

By andrewwalsh

Frontline and community-based work is rewarding but often exhausting—especially with ongoing challenges like the opioid crisis, increasing mental health needs, and the lasting effects of the pandemic. In this session, Brian shares his personal story of recovery, and how mindfulness became a vital tool in his healing. You’ll explore how mindfulness supports well-being, the neuroscience … Continued

Webinar Recording: Beyond the Checklist

By andrewwalsh

Resources Tourism and hospitality leaders juggle 24/7 operations, unpredictable guest demands, and the constant tension between too much work and too little time — creating real psychosocial hazards that affect both your wellbeing and your team’s performance. Watch the webinar recording to learn how stress regulation, prioritization, strategic delegation, and energy management can help leaders foster … Continued

Key Resources for Social Services Workers in BC

By andrewwalsh

Care to Speak For healthcare and social service workers in BC.Purpose: Peer-based emotional support for work-related or personal stress.Type of Support: Phone, text, and web-based chat with trained peer volunteers.Availability: Mon-Fri, 9am to 9pm Contact: Phone/Text: 1-866-802-7337www.caretospeak.ca Critical Incident Response (CIR) Program For workers and employers in BC who have experienced a traumatic workplace event.Purpose: … Continued

Webinar Recording: Balancing Leadership and Frontline Realities

By andrewwalsh

This webinar explores the paradox of leadership in community-based social services and introduces practical strategies for bridging the gap. Participants will learn key skills required for new managers, including effective resource allocation, administrative oversight, and how to professionally develop and support their teams — all while keeping clients at the heart of their practice. By … Continued

Strategies for an Effective Open Door Policy

By andrewwalsh

Jack and Jill manage two different youth centers. Both face similar challenges, yet their leadership styles could not be more different. Jill’s office is constantly filled with staff coming and going to meet with her. She regularly checks in with team members in the hallway or during breaks, building trust and rapport along the way. … Continued