By andrewwalsh
Creating a safe and supportive work environment includes addressing both physical and psychological aspects of hazard management. The Hierarchy of Controls is a widely used model in health and safety management, designed to eliminate or mitigate workplace risks. This model organizes controls into five levels, starting with the most effective (elimination of the hazard) and … Continued
By andrewwalsh
Interacting with customers and providing great service is a critical part of front-line roles in tourism and hospitality. Interactions are often positive but there can also be times when a front-line employee is faced with a challenging or confrontational situation. To protect both the physical and psychological well-being of your employees, it’s important to have … Continued
By andrewwalsh
Fatigue—feeling excessively tired or drowsy—is an inevitable part of life and often affects workers in the tourism and hospitality industry. Given the dynamic nature of the industry, with its long hours, high guest interactions, and physically demanding tasks, fatigue can become a significant issue. While it’s a common experience, fatigue poses a risk to both … Continued
By andrewwalsh
In front-line roles within tourism and hospitality, interacting with customers and delivering exceptional service is central to daily operations. While many interactions are positive, there will inevitably be moments when employees face challenging interactions. These challenges can escalate quickly if not handled effectively, potentially affecting both the physical and psychological well-being of staff. To ensure … Continued
By andrewwalsh
How to support coworkers or employees THE 5 STEPS APPROACH: 1. Prepare 2. Talk about what you see Mental illness is not invisible, identify any changes to: 3. Ask if they are okay—in your own words 4. Ask what you can do to help Important: If you get a sense that this is warranted, ask … Continued
By andrewwalsh
Deep Breathing Deep breathing or diaphragmatic breathing plays a vital role in maintaining good mental health. It’s effective because it helps regulate the body’s stress response by activating the parasympathetic nervous system, which is responsible for relaxation. Box breathing is a popular strategy because it’s simple and easy to remember. TRY IT! Simply, inhale, hold … Continued
By andrewwalsh
“I am burnt out” is likely a statement you’ve heard from someone at work or maybe you have experienced burn out yourself at some point. Employees may talk about psychological hazards in the workplace different ways. Psychological Hazards Psychological hazards are conditions or factors that have the potential to cause psychological harm. According to the … Continued
By andrewwalsh
By andrewwalsh
By andrewwalsh
In the tourism and hospitality industry, customer service is essential yet often overshadows our mental well-being, particularly during peak seasons when we strive to deliver exceptional service. What if we redirected that customer service focus inward? Every July 24th we celebrate Self-Care Day, let’s explore four core elements of customer service that will help prioritize … Continued
