Engagement at Work – Supervisors and Managers
By andrewwalsh
Author: andrewwalsh
Engagement at Work – Workers
By andrewwalsh
Self Care: Internalizing Customer Service
By andrewwalsh
In the tourism and hospitality industry, customer service is essential yet often overshadows our mental well-being, particularly during peak seasons when we strive to deliver exceptional service. What if we redirected that customer service focus inward? Every July 24th we celebrate Self-Care Day, let’s explore four core elements of customer service that will help prioritize … Continued
Supporting Colleagues Experiencing Post-Traumatic Stress Disorder
By andrewwalsh
In the tourism and hospitality industry, understanding and supporting colleagues with PTSD is crucial. PTSD can impact anyone who has experienced or witnessed a traumatic event, a highly stressful situation, or undergone a life-altering experience. Creating an inclusive and supportive work environment not only helps those with PTSD, but also enhances the overall workplace atmosphere. … Continued
Resources & Tips for Escalated Events at Work
By andrewwalsh
All workers in BC deserve a safe place to work. BC employers are legally responsible for protecting the health and safety of people who work for them, and must comply with BC’s Workers Compensation Act and Occupational Health & Safety Regulation. In tourism and hospitality, our hotels, restaurants, resorts, outdoor recreation, and other workplaces, can … Continued
The Health Benefits of Compassion
By andrewwalsh
Compassion is key to great customer service and yet for us in the tourism and hospitality industry we rarely offer ourselves the same level of kindness. Did you know being more compassionate to yourself and others helps your physical health too? Healthy people lead to healthy experiences! Here are 5 ways being more compassionate helps … Continued
Tips to Improve Organizational Culture
By andrewwalsh
Organizational Culture is included as one of the 13 factors that impact workplace mental health according to the National Standard for Psychological Health and Safety in the Workplace. The concept of organizational culture seems to be trending lately, with phrases like “toxic organizational culture” and “building organizational culture” being hot topics. However, what exactly is … Continued
Three Ways to Promote Inclusive Meetings
By andrewwalsh
Inclusion is an important part of psychological safety within the workplace. An inclusive workplace creates an environment where people can show up as their true selves to work; where employees feel respected, valued, and like they have equal opportunities. Inclusion can involve hiring a diverse workforce, but what about daily interactions and worker experiences? Those … Continued
Five Ways to Foster Belonging In the Workplace
By andrewwalsh
Belonging or the lack thereof is an important part of how people show up in the workplace. People who feel like they belong can bring their true authentic self to work. Belonging also fosters safety, which creates an environment where people experience trust and well-being. Ultimately, if employees feel like they belong in a workplace, … Continued