By ellie
In the tourism and hospitality industry, creating memorable experiences for guests is paramount. However, it’s equally crucial to prioritize the mental health and well-being of your team. But how can leaders effectively support employees facing mental health challenges while navigating legal and ethical considerations? This guide offers a quick overview of the essential concepts every … Continued
By ellie
Delivering exceptional guest experiences depends on the well-being of the people who make them happen. Yet behind the scenes, employees often face unique stressors and psychological risks that can affect their health, performance, and the quality of service. Building a truly safe and supportive workplace means going beyond physical safety to proactively address mental and … Continued
By ellie
With staff shortages, compounded by immigration policy reviews, and ongoing injuries, many social services workers are feeling stretched thin. So, how do you stay well when you’re overwhelmed? If you wear multiple hats at work, managing different roles or juggling various jobs, you know the feeling of being stretched too thin. With economic pressures and … Continued
By ellie
Supporting your team’s well-being in the tourism and hospitality industry is essential for maintaining safety, enhancing customer experiences, and fostering a resilient workforce. Rest is not just about sleep; it involves intentionally restoring various aspects of your energy to prevent fatigue, stress, and burnout. Dr. Saundra Dalton-Smith identifies seven distinct types of rest—each addressing different … Continued
By ellie
Do you struggle to retain new staff in your organization? Are burnout, stress, or mental health injuries impacting your team’s morale and well-being? Research shows that young and new workers are more likely to be injured due to limited training, insufficient orientation, and being unaware of their rights and responsibilities.1 In fact, in 2024, WorkSafeBC … Continued
By ellie
Working alone is a common reality for many workers in social services, especially for those who provide direct services. If you have ever walked into a client’s home by yourself, answered an after-hours crisis call, or done outreach in the community without a colleague by your side, you know what working alone feels like. While … Continued
By ellie
The tourism and hospitality industry is known for its dynamic nature, with business volumes rising and falling in response to seasonal trends. These fluctuations, whether periods of intense activity or slower business, can pose psychosocial hazards that affect employee well-being. Understanding and managing these hazards is essential for fostering a resilient, motivated workforce. Understanding the … Continued
By ellie
Wellness isn’t all or nothing. It exists on a spectrum—just like mental health. One day, you might feel grounded, productive, and connected. Another day, you may feel emotionally drained or overwhelmed. This fluctuation is normal and expected. The Mental Health Continuum helps us understand that mental health isn’t simply about the presence or absence of … Continued
By ellie
You’ve just completed a safety plan with a client who needed support with keeping themselves safe. It’s your third session like this for the week, and each time you leave with a rush of emotions, including tension, fatigue, and uncertainty. However, there’s little time to process, with paperwork waiting and more clients to see. Does … Continued
By ellie
This article explores how cultural backgrounds influence staff understanding and responses to trauma-informed and harm reduction practices within community social service teams. Aimed at leaders, it highlights the importance and benefits of taking a culturally sensitive approach to support team learning, build trust, and strengthen the implementation of these practices. Fostering Inclusive Practices in a … Continued
