By ellie
In community social services, your ability to connect emotionally with clients is both your greatest strength and your greatest vulnerability. Each day, you listen to difficult stories, witness trauma, and support people through overwhelming challenges. While this empathetic connection is essential to your work, it can also lead to burnout, compassion fatigue, and even secondary … Continued
By ellie
As a leader in community social services, you play a pivotal role in creating an environment where your team can thrive while doing challenging emotional work. Your staff regularly absorb difficult stories and support people through trauma. While their empathy and dedication are invaluable assets, they can also lead to burnout without proper organizational support. … Continued
By ellie
Welcome to our safety huddle on psychological detachment for community social service professionals. The ability to mentally and emotionally disconnect from work is essential for those who regularly support others through trauma and challenging life circumstances. On this page, you’ll find practical tools designed specifically for the unique demands of social service work: a 4-minute … Continued
By ellie
Welcome to our comprehensive feedback toolkit, designed specifically for the unique challenges of the tourism and hospitality industry. These resources—including a practical video guide, targeted articles for both staff and management, and ready-to-use handouts—provide everything you need to build a culture where honest, constructive feedback flourishes and team members feel safe to speak up and … Continued
By ellie
Let’s face it: in hospitality today, what sets you apart isn’t just your property or your menu—it’s your people and how they treat your guests. Psychological safety—when your team feels safe to speak up without fear of being shut down or embarrassed—isn’t just nice to have, it’s essential for success. With today’s labour shortages, demanding … Continued
By ellie
In the fast-paced world of hospitality, feedback is inevitable. Whether it’s from guests, colleagues, or managers, how we give and receive feedback shapes our professional growth and workplace culture. There’s a challenge unique to our industry: most feedback happens in bustling, guest-facing environments where privacy is scarce, and time is limited. The Power of Psychological … Continued
By ellie
Life can be stressful. These stressors can range from work issues, interpersonal conflicts, to the daily stressors such as sitting in traffic. Community social service workers face unique challenges by caring for others that can really impact their overall well-being. Having effective tools within your toolbox when life stressors pop up can be a protective … Continued
By ellie
Have you ever found yourself in a situation where someone you care about is struggling with their mental health, but you weren’t sure what to say or how to help? As mental health issues continue to rise especially among youths, it’s becoming increasingly clear that having a solid understanding of mental health is crucial, not … Continued
By ellie
Just as employers are responsible for maintaining physical health and safety through hazard management and safety protocols, they also have a duty to address factors that impact mental health in the workplace. Managing physical risks is already a key part of an employer’s role, and this responsibility naturally extends to creating a psychologically healthy environment. … Continued
By ellie
This info sheet is part of our Safety Talk series for those who work in tourism and hospitality, developed in partnership with go2HR. Download the Navigating Changes quick reference guide you can share in your workplace, or watch the video. In the dynamic world of tourism and hospitality, change isn’t just inevitable—it’s a regular part of our work … Continued
