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Substance Use in the Workplace

By jenniferquan

How Tourism and Hospitality Can Support a Healthy Workforce Substance use in the workplace is a reality many industries face, and the tourism and hospitality sector, with its fast pace and high demands, is no exception. For many, the long hours, unpredictable shifts, and high-stress environments in the tourism & hospitality industry can make substance … Continued

Setting Clear Expectations

By jenniferquan

The Secret to Confident Teams and Thriving Workplaces In hospitality and tourism, teamwork isn’t just important—it’s everything. Whether it’s ensuring a guest’s stay is seamless or juggling peak-season rushes, clear communication and expectations are the glue that holds it all together. But there’s another bonus: they create psychologically safe workplaces where people feel comfortable, valued, … Continued

Micro-Breaks

By jenniferquan

A Simple Strategy for a Healthier, Happier Workplace In any fast-paced environment, micro-breaks can be a game-changer for mental wellness and productivity. These brief pauses—often just a minute or two—help recharge employees, prevent burnout, and keep focus sharp. Embracing micro-breaks can enhance the well-being of your team and lead to improved customer experiences, all while … Continued

Leading by Example

By jenniferquan

How Leaders Can Foster a Culture of Mental Wellness in BC’s Tourism and Hospitality Industry In BC’s busy tourism and hospitality industry, mental wellness needs to be more than just a talking point—it should be an essential part of the work culture. Seasonal demands, long hours, and guest-facing roles can add up, putting pressure on … Continued

​​How Our Values Impact Our Mental Health at Work

By jenniferquan

Personal values drive our behaviours and decisions every day. When our values align to the work we do and to the workplace environment, there is greater positive impact on our mental health and overall productivity. Our values allow us to be more of ourselves at work, bringing authentic contributions, ideas and perspectives to the table. … Continued

​​Psychological Health and Safety for Young Workers

By jenniferquan

The tourism & Hospitality Industry is known for attracting and hiring a lot of young workers. In fact, young workers (aged 15 to 24) represent the largest group at 28% of the total of the Tourism and Hospitality workforce in BC [1]. Furthermore, Young workers are reporting higher rates of psychological distress than any other age group, … Continued

​​Celebrating Pride

By jenniferquan

June is the start of Pride Season, a time of celebration, advocacy, and solidarity for the 2SLGBTQIA+ community worldwide. However, amidst the global rise of anti-2SLGBTQIA+ sentiment, ensuring workplace psychological safety for 2SLGBTQIA+ employees has never been more crucial. [1] In the face of discrimination and prejudice, employers play a vital role in creating inclusive work environments where … Continued

The Mental Health Continuum and Stages of Wellness

By jenniferquan

In recent years, the importance of mental health and well-being has gained increased recognition across various industries. The tourism and hospitality sector, known for its fast-paced and demanding nature, is no exception. To address the mental health challenges faced by workers and leaders in this sector, we recommend the mental health continuum model as a … Continued

Men’s Mental Health Resources

By jenniferquan

These Men’s Mental Health resources offer comprehensive support, practical tools, and guidance to empower men to take proactive steps towards better mental health. By fostering resilience and well-being, these initiatives not only benefit individual employees but also contribute to a healthier and more productive workplace environment. Click here for a printable PDF version of these … Continued

Care to Speak Mental Health Support

By jenniferquan

Care to Speak is a peer support service that provides emotional and psychological help to people working in healthcare or community social services. Connect with free, unbiased, and confidential mental health support by calling or texting 1-866-802-7337 (PEER), or chatting online with other healthcare or community social service workers like you. If you need someone … Continued