By ellie
This resource is part of Safety Huddle: Navigating Differences in Values for those who work in community social services. Download the Navigating Differences in Values quick reference guide as a handy resource or watch the video. In the workplace, we often encounter individuals whose values differ significantly from our own, especially in social services where … Continued
By ellie
This resource is part of Safety Huddle: Navigating Differences in Values for those who work in community social services. Download the Leading Through Differences in Values quick reference guide or watch the video. As leaders in community social services, managers and employers face the dual challenge of supporting staff through values conflicts while maintaining high-quality … Continued
By ellie
Grief is quite common and often an unspoken part of social service work. As the toxic drug crisis worsens, particularly with the increase of benzodiazepine-laced drugs that naloxone cannot reverse, frontline response efforts have grown more complex.1 Overdose-related loss is becoming more frequent and widespread, making it harder to keep grief unspoken. The Hidden Cost … Continued
By andrewwalsh
Have you ever been in a conversation at work where you felt you didn’t communicate your point effectively? You’re not alone- research shows that employees spend up to 17 hours each week resolving misunderstandings caused by interpersonal miscommunication. In the fast-paced Tourism & Hospitality industry, that’s valuable time that could be spent creating positive guest … Continued
By ellie
In community social services, your ability to connect emotionally with clients is both your greatest strength and your greatest vulnerability. Each day, you listen to difficult stories, witness trauma, and support people through overwhelming challenges. While this empathetic connection is essential to your work, it can also lead to burnout, compassion fatigue, and even secondary … Continued
By ellie
As a leader in community social services, you play a pivotal role in creating an environment where your team can thrive while doing challenging emotional work. Your staff regularly absorb difficult stories and support people through trauma. While their empathy and dedication are invaluable assets, they can also lead to burnout without proper organizational support. … Continued
By ellie
Welcome to our safety huddle on psychological detachment for community social service professionals. The ability to mentally and emotionally disconnect from work is essential for those who regularly support others through trauma and challenging life circumstances. Here, you’ll find practical tools designed specifically for the unique demands of social service work, balancing empathetic client care with … Continued
By ellie
Welcome to our comprehensive feedback toolkit, designed specifically for the unique challenges of the tourism and hospitality industry. These resources—including a practical video guide, targeted articles for both staff and management, and ready-to-use handouts—provide everything you need to build a culture where honest, constructive feedback flourishes and team members feel safe to speak up and … Continued
By ellie
Let’s face it: in hospitality today, what sets you apart isn’t just your property or your menu—it’s your people and how they treat your guests. Psychological safety—when your team feels safe to speak up without fear of being shut down or embarrassed—isn’t just nice to have, it’s essential for success. With today’s labour shortages, demanding … Continued
By ellie
In the fast-paced world of hospitality, feedback is inevitable. Whether it’s from guests, colleagues, or managers, how we give and receive feedback shapes our professional growth and workplace culture. There’s a challenge unique to our industry: most feedback happens in bustling, guest-facing environments where privacy is scarce, and time is limited. The Power of Psychological … Continued
