By ellie
Social service workers are often at the forefront of providing care and support to individuals facing mental health crisis, trauma, and complex life challenges. Clients’ needs may not always be regularly met, creating a high-stress work environment. This kind of work can be emotionally taxing, making it important for workers to have a supportive team … Continued
By ellie
Imagine a moment when you felt truly understood—when someone listened, not just to your words, but to the emotions behind them. That connection is at the heart of emotional intelligence (EI), a skill that shapes the way we navigate our relationships, our careers, and even our own inner world. What is Emotional Intelligence? At its … Continued
By andrewwalsh
According to a study by the Federation of Community Social Services, 70% of direct care workers expressed that stress was the biggest factor that impacted them in the workplace4. This raises and important question, how can we better support our team members who face the emotional and mental toll of working with vulnerable populations? As … Continued
By andrewwalsh
By andrewwalsh
In community social services, maintaining healthy boundaries is crucial for both effective client support and sustainable practice, yet navigating these boundaries can be complex in day-to-day work. This resource collection – featuring a focused 5-minute video, specialized guides for both organizations and frontline workers, along with practical handouts – provides strategies and tools to help … Continued
By andrewwalsh
In community social services, boundaries serve as essential safeguards for both clients and staff, ensuring equitable, and effective relationships. While individual staff members must maintain their own boundaries, employers and managers play a crucial role in creating an environment that supports and reinforces these practices. Why Boundaries Are Important When boundaries become blurred, organizations often … Continued
By andrewwalsh
As community social service workers, we enter this field driven by compassion and a genuine desire to help others. However, our ability to provide effective, sustainable support depends on establishing and maintaining clear boundaries. This guide explores the essential aspects of healthy boundaries and provides practical strategies for implementing them in your daily practice. Understanding … Continued
By andrewwalsh
Managers and supervisors are key to shaping a psychologically safe workplace. Click here to download the Q&A Click here to download the presentation slide deck
By andrewwalsh
Social service work is deeply rewarding, but it also comes with inherent risks, as workers often become emotionally and mentally invested due to the nature of the work. Recognizing the psychological demands and expectations that accompany this work is crucial for addressing psychological hazards, safeguarding worker wellness, and preparing them for the emotional challenges they … Continued
By andrewwalsh
Working in hospitality means we’re constantly surrounded by coworkers, but we don’t always know what personal struggles they might be dealing with behind the scenes. We’ve put together these Safety Talk resources – including a quick 5-minute video, guides for both managers and staff, plus some takeaway materials – to help everyone better understand trauma … Continued
