By andrewwalsh
How to support coworkers or employees THE 5 STEPS APPROACH: 1. Prepare 2. Talk about what you see Mental illness is not invisible, identify any changes to: 3. Ask if they are okay—in your own words 4. Ask what you can do to help Important: If you get a sense that this is warranted, ask … Continued
By andrewwalsh
By andrewwalsh
By jenniferquan
Personal values drive our behaviours and decisions every day. When our values align to the work we do and to the workplace environment, there is greater positive impact on our mental health and overall productivity. Our values allow us to be more of ourselves at work, bringing authentic contributions, ideas and perspectives to the table. … Continued
By jenniferquan
The tourism & Hospitality Industry is known for attracting and hiring a lot of young workers. In fact, young workers (aged 15 to 24) represent the largest group at 28% of the total of the Tourism and Hospitality workforce in BC [1]. Furthermore, Young workers are reporting higher rates of psychological distress than any other age group, … Continued
By jenniferquan
June is the start of Pride Season, a time of celebration, advocacy, and solidarity for the 2SLGBTQIA+ community worldwide. However, amidst the global rise of anti-2SLGBTQIA+ sentiment, ensuring workplace psychological safety for 2SLGBTQIA+ employees has never been more crucial. [1] In the face of discrimination and prejudice, employers play a vital role in creating inclusive work environments where … Continued
By jenniferquan
In recent years, the importance of mental health and well-being has gained increased recognition across various industries. The tourism and hospitality sector, known for its fast-paced and demanding nature, is no exception. To address the mental health challenges faced by workers and leaders in this sector, we recommend the mental health continuum model as a … Continued
By andrewwalsh
In the tourism and hospitality industry, customer service is essential yet often overshadows our mental well-being, particularly during peak seasons when we strive to deliver exceptional service. What if we redirected that customer service focus inward? Every July 24th we celebrate Self-Care Day, let’s explore four core elements of customer service that will help prioritize … Continued
By andrewwalsh
In the tourism and hospitality industry, understanding and supporting colleagues with PTSD is crucial. PTSD can impact anyone who has experienced or witnessed a traumatic event, a highly stressful situation, or undergone a life-altering experience. Creating an inclusive and supportive work environment not only helps those with PTSD, but also enhances the overall workplace atmosphere. … Continued
By andrewwalsh
All workers in BC deserve a safe place to work. BC employers are legally responsible for protecting the health and safety of people who work for them, and must comply with BC’s Workers Compensation Act and Occupational Health & Safety Regulation. In tourism and hospitality, our hotels, restaurants, resorts, outdoor recreation, and other workplaces, can … Continued
