By jenniferquan
The tourism & Hospitality Industry is known for attracting and hiring a lot of young workers. In fact, young workers (aged 15 to 24) represent the largest group at 28% of the total of the Tourism and Hospitality workforce in BC [1]. Furthermore, Young workers are reporting higher rates of psychological distress than any other age group, … Continued
By jenniferquan
June is the start of Pride Season, a time of celebration, advocacy, and solidarity for the 2SLGBTQIA+ community worldwide. However, amidst the global rise of anti-2SLGBTQIA+ sentiment, ensuring workplace psychological safety for 2SLGBTQIA+ employees has never been more crucial. [1] In the face of discrimination and prejudice, employers play a vital role in creating inclusive work environments where … Continued
By jenniferquan
In recent years, the importance of mental health and well-being has gained increased recognition across various industries. The tourism and hospitality sector, known for its fast-paced and demanding nature, is no exception. To address the mental health challenges faced by workers and leaders in this sector, we recommend the mental health continuum model as a … Continued
By andrewwalsh
In the tourism and hospitality industry, customer service is essential yet often overshadows our mental well-being, particularly during peak seasons when we strive to deliver exceptional service. What if we redirected that customer service focus inward? Every July 24th we celebrate Self-Care Day, let’s explore four core elements of customer service that will help prioritize … Continued
By andrewwalsh
Organizational Culture is included as one of the 13 factors that impact workplace mental health according to the National Standard for Psychological Health and Safety in the Workplace. The concept of organizational culture seems to be trending lately, with phrases like “toxic organizational culture” and “building organizational culture” being hot topics. However, what exactly is … Continued
By andrewwalsh
Inclusion is an important part of psychological safety within the workplace. An inclusive workplace creates an environment where people can show up as their true selves to work; where employees feel respected, valued, and like they have equal opportunities. Inclusion can involve hiring a diverse workforce, but what about daily interactions and worker experiences? Those … Continued
By andrewwalsh
Belonging or the lack thereof is an important part of how people show up in the workplace. People who feel like they belong can bring their true authentic self to work. Belonging also fosters safety, which creates an environment where people experience trust and well-being. Ultimately, if employees feel like they belong in a workplace, … Continued
By jenniferquan
By jenniferquan
This info sheet is part of our Safety Talk series for those who work in tourism and hospitality, developed in partnership with go2HR. Download a printer-friendly PDF version of this info sheet or watch the video. What is person-first language and why use it? Using person-first language means that we make our best efforts to use language … Continued
By jenniferquan
This info sheet is part of our Safety Talk series for those who work in tourism and hospitality, developed in partnership with go2HR. Download a printer-friendly PDF version of this info sheet or watch the video. What is Mental Health? Just like physical health, we all have mental health. Mental health is a state of … Continued
