By andrewwalsh
In the tourism and hospitality industry, customer service is essential yet often overshadows our mental well-being, particularly during peak seasons when we strive to deliver exceptional service. What if we redirected that customer service focus inward? Every July 24th we celebrate Self-Care Day, let’s explore four core elements of customer service that will help prioritize … Continued
By andrewwalsh
Organizational Culture is included as one of the 13 factors that impact workplace mental health according to the National Standard for Psychological Health and Safety in the Workplace. The concept of organizational culture seems to be trending lately, with phrases like “toxic organizational culture” and “building organizational culture” being hot topics. However, what exactly is … Continued
By andrewwalsh
Inclusion is an important part of psychological safety within the workplace. An inclusive workplace creates an environment where people can show up as their true selves to work; where employees feel respected, valued, and like they have equal opportunities. Inclusion can involve hiring a diverse workforce, but what about daily interactions and worker experiences? Those … Continued
By andrewwalsh
Belonging or the lack thereof is an important part of how people show up in the workplace. People who feel like they belong can bring their true authentic self to work. Belonging also fosters safety, which creates an environment where people experience trust and well-being. Ultimately, if employees feel like they belong in a workplace, … Continued
By jenniferquan
By jenniferquan
This info sheet is part of our Safety Talk series for those who work in tourism and hospitality, developed in partnership with go2HR. Download a printer-friendly PDF version of this info sheet or watch the video. What is person-first language and why use it? Using person-first language means that we make our best efforts to use language … Continued
By jenniferquan
This info sheet is part of our Safety Talk series for those who work in tourism and hospitality, developed in partnership with go2HR. Download a printer-friendly PDF version of this info sheet or watch the video. What is Mental Health? Just like physical health, we all have mental health. Mental health is a state of … Continued
By briteweb
Conflicts and psychologically unsafe behaviours can and often do happen in our workplaces. It isn’t easy to intervene in a respectful way when we see behaviour that we consider psychologically unsafe. We may feel uncomfortable intervening, or we may believe we don’t have the authority to do so. We might also fear the consequences of … Continued
By briteweb
In tourism and hospitality, we know the value of equity, diversity, and inclusion to serve our customers better, and make all customer experiences great in BC. Psychological safety includes having a sense of belonging and feeling valued and respected. Want to learn more about some great foundational ways you as an employer can support Neurodiversity … Continued
By briteweb
Set Your Business Apart Workplace psychological health and safety has become an expectation today if an organization wants to be seen as employer of choice and compete successfully in the market for qualified workers. You can set your business apart from your competitors by communicating your initiatives in this area. Not only do workers today … Continued
