Identifying Hazards and Mitigating Risks – Supervisors and Managers
By andrewwalsh
Sector: Tourism & Hospitality
Identifying Hazards & Mitigating Risks – Workers
By andrewwalsh
Cooking Up Connection: 5 Minute Check-In Recipe
By ellie
In the fast-paced tourism and hospitality industry, where efficiency, morale, and teamwork drive success, creating a culture of regular employee check-ins can transform your business. These moments of connection aren’t just “nice-to-haves”—they directly impact your bottom line. According to Gallup, the behaviors of highly engaged business units—including greater attentiveness to customer needs, stronger adherence to … Continued
Name, Claim and Reframe: Personal Stress Tools
By ellie
Stress is inevitable. In the workplace, we regularly experience stressors due to work demands, changes to processes and systems, or conflict with co-workers. And because we aren’t robots, factors in our personal lives impact our reaction to stressors in the workplace. Stress can be a positive force. It can motivate action or change that leads … Continued
Helping Troubled Co-workers
By ellie
In a psychologically supportive workplace, co-workers and supervisors are supportive of employees’ psychological and mental health concerns and respond appropriately as needed. While it is not your responsibility to deal with anyone else’s health issues, you may have the desire to reach out to provide some support if you see a co-worker struggling. Here are … Continued
Building Trust for Leaders
By ellie
Teams with high trust can benefit from higher productivity, employee engagement, increased knowledge-sharing, employee retention, improved customer loyalty, increased revenue and improved collaboration with internal and external stakeholders. In his compelling TEDTalk Why Good Leaders Make You feel Safe, Simon Sinek says, “When people feel safe and protected by the leadership in an organization, the … Continued
Are You An Inclusive Leader?
By ellie
As a leader, manager or supervisor, you may strive to be inclusive. It’s possible, however, that you may be unaware of how certain groups or employees may feel they’re treated differently. Ask yourself these questions to explore how you might be able to improve inclusion in your workplace: For example, competitions with prizes motivates some, … Continued
The Holiday Season Can Be Hard: Tips for Navigating Grief
By ellie
The holiday season often brings joy and celebration, but for many, it can also be a challenging time marked by grief. Whether it’s due to the loss of a loved one, changes in relationships, career transitions, or moving away from familiar surroundings, grief can take many forms. For those in the tourism and hospitality industry, … Continued
Safety Talk: De-Escalation Tips for Tourism & Hospitality
By andrewwalsh
Working in the tourism and hospitality industry can be exciting and rewarding. No two days are the same, and you get to interact with people from all walks of life. But this dynamic environment also presents unique challenges, from managing difficult situations to ensuring your personal safety during late shifts or working alone. Want to … Continued
Creating a Safe Workplace: A Guide for Tourism & Hospitality Employers
By andrewwalsh
This info sheet is part of our Safety Talk series for those who work in tourism and hospitality, developed in partnership with go2HR. Download a printer-friendly PDF version of this info sheet or watch the video. The tourism and hospitality industry is fast-paced and customer-focused, but it can also bring unique challenges that put staff at risk. From late-night shifts to dealing … Continued