By ellie
Delivering exceptional guest experiences depends on the well-being of the people who make them happen. Yet behind the scenes, employees often face unique stressors and psychological risks that can affect their health, performance, and the quality of service. Building a truly safe and supportive workplace means going beyond physical safety to proactively address mental and … Continued
By andrewwalsh
For Community Social Services Supervising employees who provide direct support services to their communities is a challenging role. ‘Front line’ service personnel are expected to meet administrative, legislative, practice, and ethical standards while also accommodating the unique needs of their clients. Effective supervision attends to the dual role of ensuring that the community and its … Continued
By ellie
The tourism and hospitality industry is known for its dynamic nature, with business volumes rising and falling in response to seasonal trends. These fluctuations, whether periods of intense activity or slower business, can pose psychosocial hazards that affect employee well-being. Understanding and managing these hazards is essential for fostering a resilient, motivated workforce. Understanding the … Continued
By andrewwalsh
By jenniferquan
Healthy workplaces do more than foster individual resilience – they ensure systems and policies promote healthy work relationships and environments. Psychological health and safety is about building workplaces that protect and support mental health for all, and everyone has a role to play. Canadian Mental Health Association, BC Division (CMHA BC) offers a suite of … Continued
By ellie
This article explores how cultural backgrounds influence staff understanding and responses to trauma-informed and harm reduction practices within community social service teams. Aimed at leaders, it highlights the importance and benefits of taking a culturally sensitive approach to support team learning, build trust, and strengthen the implementation of these practices. Fostering Inclusive Practices in a … Continued
By andrewwalsh
Companion resources: How can you foster a psychologically healthy and safe workplace in times of crisis? With temperatures heating up and the risk of wild fires impacting communities across the province, it’s important that tourism and hospitality employers know how to plan for and manage the human side of an emergency. This webinar is designed for … Continued
By ellie
Unlike physical injuries, which are often immediate and visible, psychological injuries tend to develop gradually and are more difficult to detect. As support workers, we’re often trained to recognize emotional distress in others but not always in ourselves. When you’re constantly caring for others, it’s easy to overlook the subtle signals your own body and … Continued
By ellie
Social services work inevitably challenge workers’ values directly and personally. The nature of the work often brings you face-to-face with ethical dilemmas, cultural complexity, and systemic inequities that can challenge your beliefs and assumptions. As a social service worker, you may need to balance the expectations of your organization with your own personal and cultural … Continued
By ellie
Dr. Ellen Choi and Yuri Cho In today’s diverse workplace, unconscious biases can inadvertently lead to unfair decisions, hinder inclusivity, and stifle innovation. Implementing strategies to address it at both organizational and individual levels is crucial for building truly equitable and thriving environments; however, this requires a willingness to understand how unconscious bias is experienced … Continued
