By ellie
In front-line roles within Community Social Services, connecting with clients and delivering exceptional service is central to daily operations. While many interactions are positive, there will inevitably be moments when employees face challenging interactions. These challenges can escalate quickly if not handled effectively, potentially affecting both the physical and psychological well-being of staff. To ensure … Continued
By jenniferquan
How Tourism and Hospitality Can Support a Healthy Workforce Substance use in the workplace is a reality many industries face, and the tourism and hospitality sector, with its fast pace and high demands, is no exception. For many, the long hours, unpredictable shifts, and high-stress environments in the tourism & hospitality industry can make substance … Continued
By jenniferquan
The Secret to Confident Teams and Thriving Workplaces In hospitality and tourism, teamwork isn’t just important—it’s everything. Whether it’s ensuring a guest’s stay is seamless or juggling peak-season rushes, clear communication and expectations are the glue that holds it all together. But there’s another bonus: they create psychologically safe workplaces where people feel comfortable, valued, … Continued
By andrewwalsh
The holiday season is often seen as a time of joy and celebration. However, for many in BC’s tourism and hospitality industry, it can also bring heightened stress and mental health challenges. While there are moments of happiness, the season frequently brings about stress, loneliness, and even grief—all of which are rarely seen in the … Continued
By jenniferquan
A Simple Strategy for a Healthier, Happier Workplace In any fast-paced environment, micro-breaks can be a game-changer for mental wellness and productivity. These brief pauses—often just a minute or two—help recharge employees, prevent burnout, and keep focus sharp. Embracing micro-breaks can enhance the well-being of your team and lead to improved customer experiences, all while … Continued
By jenniferquan
How Leaders Can Foster a Culture of Mental Wellness in BC’s Tourism and Hospitality Industry In BC’s busy tourism and hospitality industry, mental wellness needs to be more than just a talking point—it should be an essential part of the work culture. Seasonal demands, long hours, and guest-facing roles can add up, putting pressure on … Continued
By andrewwalsh
In the social services sector, creating a safe and supportive environment is crucial for both staff and the clients we serve. To foster a culture of respect and inclusion, it is important to identify early indicators of bullying in the workplace. Defining Bullying Repeated and unwanted actions and practices directed at an individual that often … Continued
By andrewwalsh
Mental Health and Psychological Safety Consultants support organizations with the navigation and implementation of mental health resources. They share best practices and offer proactive tools and strategies to promote psychological health and safety in the workplace. It’s a free service offered in partnership with go2HR. To help you prepare for an initial conversation with one … Continued
By andrewwalsh
The tourism and hospitality industry is fast-paced and demanding, especially during peak seasons. While delivering exceptional customer experiences is essential, creating a workplace where employees feel supported and safe is equally important. Managing psychological health and safety in the workplace is as essential as managing physical health and safety, and both should be integrated into … Continued
By andrewwalsh
The WorkSafeBC Critical Incident Response (CIR) Program is a confidential service that provides early intervention for workers and employers after a traumatic event in the workplace. Its primary goal is to alleviate immediate stress and reduce the risk of longer-term psychological issues. Interventions are typically offered within 24 to 72 hours following a critical incident … Continued
