By ellie
The holidays can be a tough time for many people in the tourism and hospitality industry. While it’s often seen as a season of joy and togetherness, not everyone feels that way. Being away from family, dealing with tough memories, or facing grief and loss can make this season feel isolating instead of festive. Isolation … Continued
By ellie
We all have multiple roles in life. We might be workers, partners, family members, friends, community leaders, or have other roles. Having multiple roles is enriching and fulfilling, but conflicting responsibilities can lead to overload. As a supervisor, you can foster a work environment with positive balance, where employees are supported to manage the demands … Continued
By ellie
Fatigue—feeling excessively tired or drowsy—is an inevitable part of life and often affects workers in the Community Social Services Sector. Given the dynamic nature of the sector, with its shift work, high client interactions, and emotionally demanding tasks, fatigue can become a significant issue. While it’s a common experience, fatigue poses a risk to both … Continued
By ellie
In this article, you’ll explore strategies for employees and supervisors in the Community Social Services sector to advocate for mental health initiatives and gain support from senior leaders and decision-makers. Creating psychologically safe and healthy workplaces is a shared responsibility, but it can sometimes feel overwhelming or frustrating to champion mental health without support. While … Continued
By ellie
In the community social services sector, engaging with clients is an essential and rewarding part of the work. While interactions are often positive, front-line staff may occasionally face challenging or confrontational situations. To safeguard the physical and psychological well-being of employees and promote a safe, supportive environment, proactive measures are crucial. Here are four key … Continued
By ellie
One of the best ways to create psychological safety in the work environment is through communication. Leading from a place of empathy and understanding, just as we do for our clients, enhances the employment experience and fosters more candid conversations, collaboration, and innovation. This, in turn, builds thriving teams and increases employee engagement and retention. … Continued
By ellie
In front-line roles within Community Social Services, connecting with clients and delivering exceptional service is central to daily operations. While many interactions are positive, there will inevitably be moments when employees face challenging interactions. These challenges can escalate quickly if not handled effectively, potentially affecting both the physical and psychological well-being of staff. To ensure … Continued
By jenniferquan
How Tourism and Hospitality Can Support a Healthy Workforce Substance use in the workplace is a reality many industries face, and the tourism and hospitality sector, with its fast pace and high demands, is no exception. For many, the long hours, unpredictable shifts, and high-stress environments in the tourism & hospitality industry can make substance … Continued
By jenniferquan
The Secret to Confident Teams and Thriving Workplaces In hospitality and tourism, teamwork isn’t just important—it’s everything. Whether it’s ensuring a guest’s stay is seamless or juggling peak-season rushes, clear communication and expectations are the glue that holds it all together. But there’s another bonus: they create psychologically safe workplaces where people feel comfortable, valued, … Continued
By andrewwalsh
The holiday season is often seen as a time of joy and celebration. However, for many in BC’s tourism and hospitality industry, it can also bring heightened stress and mental health challenges. While there are moments of happiness, the season frequently brings about stress, loneliness, and even grief—all of which are rarely seen in the … Continued
