By andrewwalsh
In the tourism and hospitality industry, customer service is essential yet often overshadows our mental well-being, particularly during peak seasons when we strive to deliver exceptional service. What if we redirected that customer service focus inward? Every July 24th we celebrate Self-Care Day, let’s explore four core elements of customer service that will help prioritize … Continued
By andrewwalsh
All workers in BC deserve a safe place to work. BC employers are legally responsible for protecting the health and safety of people who work for them, and must comply with BC’s Workers Compensation Act and Occupational Health & Safety Regulation. In tourism and hospitality, our hotels, restaurants, resorts, outdoor recreation, and other workplaces, can … Continued
By andrewwalsh
Compassion is key to great customer service and yet for us in the tourism and hospitality industry we rarely offer ourselves the same level of kindness. Did you know being more compassionate to yourself and others helps your physical health too? Healthy people lead to healthy experiences! Here are 5 ways being more compassionate helps … Continued
By andrewwalsh
Organizational Culture is included as one of the 13 factors that impact workplace mental health according to the National Standard for Psychological Health and Safety in the Workplace. The concept of organizational culture seems to be trending lately, with phrases like “toxic organizational culture” and “building organizational culture” being hot topics. However, what exactly is … Continued
By briteweb
“Jane, a new team leader responsible for managing a team of six front-line workers, found herself in a challenging situation during a recent meeting. When a team member posed a difficult question, Jane’s immediate reaction was defensiveness, accompanied by a sudden flush of emotion. Since assuming her new role, Jane has been grappling with self-doubt, … Continued
By briteweb
In an industry that offers a diverse range of 400+ careers, working in BC’s tourism and hospitality sector offers many opportunities for growth and development. One of our human needs is to learn and grow. Sheila Heen’s TEDx talk: How to Use Others’ Feedback to Learn and Grow, outlines this in relation to feedback. Growth … Continued
By briteweb
Set Your Business Apart Workplace psychological health and safety has become an expectation today if an organization wants to be seen as employer of choice and compete successfully in the market for qualified workers. You can set your business apart from your competitors by communicating your initiatives in this area. Not only do workers today … Continued
By briteweb
In this article, you’ll learn about some of the steps you can take as an employee or supervisor to get buy-in for mental health initiatives from senior leaders and employers. Everyone has a part to play in building psychologically safe and healthy workplaces. However, it can feel overwhelming, or even frustrating, to be a mental … Continued
By briteweb
We all have multiple roles in life. We might be workers, partners, family members, friends, community leaders, or have other roles. Having multiple roles is enriching and fulfilling, but conflicting responsibilities can lead to overload. As a supervisor, you can foster a work environment with positive balance, where employees are supported to manage the demands … Continued
By briteweb
“A manager wanted to instantly reward an employee for presenting a solution to a problem they were facing. With nothing else readily available except his lunch, the manager handed over his banana as a prize with a note written on it. The employee thinking this was funny shared the story with his colleagues. Little did … Continued
