By andrewwalsh
In front-line roles within tourism and hospitality, interacting with customers and delivering exceptional service is central to daily operations. While many interactions are positive, there will inevitably be moments when employees face challenging interactions. These challenges can escalate quickly if not handled effectively, potentially affecting both the physical and psychological well-being of staff. To ensure … Continued
By andrewwalsh
Deep Breathing Deep breathing or diaphragmatic breathing plays a vital role in maintaining good mental health. It’s effective because it helps regulate the body’s stress response by activating the parasympathetic nervous system, which is responsible for relaxation. Box breathing is a popular strategy because it’s simple and easy to remember. TRY IT! Simply, inhale, hold … Continued
By andrewwalsh
“I am burnt out” is likely a statement you’ve heard from someone at work or maybe you have experienced burn out yourself at some point. Employees may talk about psychological hazards in the workplace different ways. Psychological Hazards Psychological hazards are conditions or factors that have the potential to cause psychological harm. According to the … Continued
By andrewwalsh
By andrewwalsh
By jenniferquan
Personal values drive our behaviours and decisions every day. When our values align to the work we do and to the workplace environment, there is greater positive impact on our mental health and overall productivity. Our values allow us to be more of ourselves at work, bringing authentic contributions, ideas and perspectives to the table. … Continued
By jenniferquan
The tourism & Hospitality Industry is known for attracting and hiring a lot of young workers. In fact, young workers (aged 15 to 24) represent the largest group at 28% of the total of the Tourism and Hospitality workforce in BC [1]. Furthermore, Young workers are reporting higher rates of psychological distress than any other age group, … Continued
By jenniferquan
June is the start of Pride Season, a time of celebration, advocacy, and solidarity for the 2SLGBTQIA+ community worldwide. However, amidst the global rise of anti-2SLGBTQIA+ sentiment, ensuring workplace psychological safety for 2SLGBTQIA+ employees has never been more crucial. [1] In the face of discrimination and prejudice, employers play a vital role in creating inclusive work environments where … Continued
By jenniferquan
These Men’s Mental Health resources offer comprehensive support, practical tools, and guidance to empower men to take proactive steps towards better mental health. By fostering resilience and well-being, these initiatives not only benefit individual employees but also contribute to a healthier and more productive workplace environment. Click here for a printable PDF version of these … Continued
By andrewwalsh
In the tourism and hospitality industry, customer service is essential yet often overshadows our mental well-being, particularly during peak seasons when we strive to deliver exceptional service. What if we redirected that customer service focus inward? Every July 24th we celebrate Self-Care Day, let’s explore four core elements of customer service that will help prioritize … Continued
