By ellie
Stress is inevitable. In the workplace, we regularly experience stressors due to work demands, changes to processes and systems, or conflict with co-workers. And because we aren’t robots, factors in our personal lives impact our reaction to stressors in the workplace. Stress can be a positive force. It can motivate action or change that leads … Continued
By ellie
The holiday season often brings joy and celebration, but for many, it can also be a challenging time marked by grief. Whether it’s due to the loss of a loved one, changes in relationships, career transitions, or moving away from familiar surroundings, grief can take many forms. For those in the tourism and hospitality industry, … Continued
By andrewwalsh
By andrewwalsh
By ellie
The holidays can be a tough time for many people in the tourism and hospitality industry. While it’s often seen as a season of joy and togetherness, not everyone feels that way. Being away from family, dealing with tough memories, or facing grief and loss can make this season feel isolating instead of festive. Isolation … Continued
By ellie
One of the best ways to create psychological safety in the work environment is through communication. Leading from a place of empathy and understanding, just as we do for our clients, enhances the employment experience and fosters more candid conversations, collaboration, and innovation. This, in turn, builds thriving teams and increases employee engagement and retention. … Continued
By ellie
In front-line roles within Community Social Services, connecting with clients and delivering exceptional service is central to daily operations. While many interactions are positive, there will inevitably be moments when employees face challenging interactions. These challenges can escalate quickly if not handled effectively, potentially affecting both the physical and psychological well-being of staff. To ensure … Continued
By jenniferquan
How Tourism and Hospitality Can Support a Healthy Workforce Substance use in the workplace is a reality many industries face, and the tourism and hospitality sector, with its fast pace and high demands, is no exception. For many, the long hours, unpredictable shifts, and high-stress environments in the tourism & hospitality industry can make substance … Continued
By andrewwalsh
Prioritizing Mental Health in BC’s Tourism and Hospitality Industry In tourism and hospitality, leaders are the backbone, setting the tone and supporting both guests and staff. But with this responsibility comes mental fatigue and stress. Just like on an airplane, where we’re advised to put on our own oxygen masks before assisting others, prioritizing mental … Continued
By andrewwalsh
In the fast-paced world of tourism and hospitality, seasonal staffing fluctuations and evolving workplace dynamics can lead to inevitable changes in the workplace. As teams and workloads shift, it becomes key to equip staff with the tools to navigate these transitions effectively. This is where the free 10-minute e-learning module on coping with change from … Continued
