Navigating Interpersonal Environments – Supervisors and Managers
By andrewwalsh
Topic: Understanding Mental Health
A Duty to Accommodate and Duty to Inquire – Supervisors and Managers
By andrewwalsh
Foundations of Mental Health First Aid: Supporting Others
By ellie
Have you ever found yourself in a situation where someone you care about is struggling with their mental health, but you weren’t sure what to say or how to help? As mental health issues continue to rise especially among youths, it’s becoming increasingly clear that having a solid understanding of mental health is crucial, not … Continued
Building a Trauma-Informed Workplace in Hospitality: A Manager’s Guide
By andrewwalsh
In the fast-paced world of tourism and hospitality, creating exceptional guest experiences is our bread and butter. But behind every great service interaction and seamless operation lies a complex web of human experiences that managers must navigate with care and understanding. Our industry presents unique challenges – from irregular schedules and high-stress periods to constant … Continued
Name, Claim and Reframe: Personal Stress Tools
By ellie
Stress is inevitable. In the workplace, we regularly experience stressors due to work demands, changes to processes and systems, or conflict with co-workers. And because we aren’t robots, factors in our personal lives impact our reaction to stressors in the workplace. Stress can be a positive force. It can motivate action or change that leads … Continued
The Holiday Season Can Be Hard: Tips for Navigating Grief
By ellie
The holiday season often brings joy and celebration, but for many, it can also be a challenging time marked by grief. Whether it’s due to the loss of a loved one, changes in relationships, career transitions, or moving away from familiar surroundings, grief can take many forms. For those in the tourism and hospitality industry, … Continued
Introduction to Workplace Mental Health – Workers
By andrewwalsh
Introduction to Workplace Mental Health – Supervisors & Managers
By andrewwalsh
Isolation and Mental Health Over the Holidays
By ellie
The holidays can be a tough time for many people in the tourism and hospitality industry. While it’s often seen as a season of joy and togetherness, not everyone feels that way. Being away from family, dealing with tough memories, or facing grief and loss can make this season feel isolating instead of festive. Isolation … Continued
Building Psychological Safety Through Empathetic Leadership
By ellie
One of the best ways to create psychological safety in the work environment is through communication. Leading from a place of empathy and understanding, just as we do for our clients, enhances the employment experience and fosters more candid conversations, collaboration, and innovation. This, in turn, builds thriving teams and increases employee engagement and retention. … Continued