By ellie
Unlike physical injuries, which are often immediate and visible, psychological injuries tend to develop gradually and are more difficult to detect. As support workers, we’re often trained to recognize emotional distress in others but not always in ourselves. When you’re constantly caring for others, it’s easy to overlook the subtle signals your own body and … Continued
By ellie
Social services work inevitably challenge workers’ values directly and personally. The nature of the work often brings you face-to-face with ethical dilemmas, cultural complexity, and systemic inequities that can challenge your beliefs and assumptions. As a social service worker, you may need to balance the expectations of your organization with your own personal and cultural … Continued
By andrewwalsh
Creating a psychologically healthy and safe workplace isn’t a one-time action but an ongoing commitment. For the tourism and hospitality sector, this commitment can make a world of difference in team morale, customer service, and long-term employee well-being. If your team already understands the fundamentals of psychological health and safety as outlined in the 3 … Continued
By ellie
If you have trouble communicating with others at work in an effective way while maintaining collaborative relationships, you are not alone. A statistic on workplace communication showed that 86% of employees and senior leadership believed that a lack of effective collaboration and communication was the cause of most workplace failures.1 The Importance of Empathetic Communication … Continued
By ellie
This resource is part of Safety Huddle: Navigating Differences in Values for those who work in community social services. Download the Navigating Differences in Values quick reference guide as a handy resource or watch the video. In the workplace, we often encounter individuals whose values differ significantly from our own, especially in social services where … Continued
By ellie
In community social services, your ability to connect emotionally with clients is both your greatest strength and your greatest vulnerability. Each day, you listen to difficult stories, witness trauma, and support people through overwhelming challenges. While this empathetic connection is essential to your work, it can also lead to burnout, compassion fatigue, and even secondary … Continued
By ellie
As a leader in community social services, you play a pivotal role in creating an environment where your team can thrive while doing challenging emotional work. Your staff regularly absorb difficult stories and support people through trauma. While their empathy and dedication are invaluable assets, they can also lead to burnout without proper organizational support. … Continued
By ellie
Let’s face it: in hospitality today, what sets you apart isn’t just your property or your menu—it’s your people and how they treat your guests. Psychological safety—when your team feels safe to speak up without fear of being shut down or embarrassed—isn’t just nice to have, it’s essential for success. With today’s labour shortages, demanding … Continued
By ellie
In the fast-paced world of hospitality, feedback is inevitable. Whether it’s from guests, colleagues, or managers, how we give and receive feedback shapes our professional growth and workplace culture. There’s a challenge unique to our industry: most feedback happens in bustling, guest-facing environments where privacy is scarce, and time is limited. The Power of Psychological … Continued
By ellie
This info sheet is part of our Safety Talk series for those who work in tourism and hospitality, developed in partnership with go2HR. Download the Navigating Changes quick reference guide you can share in your workplace, or watch the video. In the dynamic world of tourism and hospitality, change isn’t just inevitable—it’s a regular part of our work … Continued
