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Integrating Psychological Health and Safety in the Workplace

By andrewwalsh

Creating a psychologically healthy and safe workplace isn’t a one-time action but an ongoing commitment. For the tourism and hospitality sector, this commitment can make a world of difference in team morale, customer service, and long-term employee well-being.  If your team already understands the fundamentals of psychological health and safety as outlined in the 3 … Continued

Speak Up While Staying Connected: The Art of Empathetic Communication

By ellie

If you have trouble communicating with others at work in an effective way while maintaining collaborative relationships, you are not alone. A statistic on workplace communication showed that 86% of employees and senior leadership believed that a lack of effective collaboration and communication was the cause of most workplace failures.1 The Importance of Empathetic Communication … Continued

Bridging Differences in Values

By ellie

This resource is part of Safety Huddle: Navigating Differences in Values for those who work in community social services. Download the Navigating Differences in Values quick reference guide as a handy resource or watch the video. In the workplace, we often encounter individuals whose values differ significantly from our own, especially in social services where … Continued

Psychological Detachment: Practical Strategies for Employees in Community Social Services

By ellie

In community social services, your ability to connect emotionally with clients is both your greatest strength and your greatest vulnerability. Each day, you listen to difficult stories, witness trauma, and support people through overwhelming challenges. While this empathetic connection is essential to your work, it can also lead to burnout, compassion fatigue, and even secondary … Continued

Supporting Psychological Detachment: A Guide for Leaders in Community Social Services 

By ellie

As a leader in community social services, you play a pivotal role in creating an environment where your team can thrive while doing challenging emotional work. Your staff regularly absorb difficult stories and support people through trauma. While their empathy and dedication are invaluable assets, they can also lead to burnout without proper organizational support. … Continued

Clear Communication, Better Results: A Hospitality Employer’s Guide to Feedback

By ellie

Let’s face it: in hospitality today, what sets you apart isn’t just your property or your menu—it’s your people and how they treat your guests. Psychological safety—when your team feels safe to speak up without fear of being shut down or embarrassed—isn’t just nice to have, it’s essential for success. With today’s labour shortages, demanding … Continued

Thriving Through Feedback: A Hospitality Employee’s Guide

By ellie

In the fast-paced world of hospitality, feedback is inevitable. Whether it’s from guests, colleagues, or managers, how we give and receive feedback shapes our professional growth and workplace culture. There’s a challenge unique to our industry: most feedback happens in bustling, guest-facing environments where privacy is scarce, and time is limited. The Power of Psychological … Continued

Navigating Changes in Tourism and Hospitality: A Practical Guide 

By ellie

This info sheet is part of our Safety Talk series for those who work in tourism and hospitality, developed in partnership with go2HR. Download the Navigating Changes quick reference guide you can share in your workplace, or watch the video. In the dynamic world of tourism and hospitality, change isn’t just inevitable—it’s a regular part of our work … Continued

Supporting Staff Through Change: A Guide for Tourism & Hospitality Managers

By ellie

This info sheet is part of our Safety Talk series for those who work in tourism and hospitality, developed in partnership with go2HR. Download the Navigating Change document as a quick reference tool or or watch the video. As leaders in tourism and hospitality, effectively managing change directly impacts both staff wellbeing and operational success. It also creates a psychologically safe … Continued

Supporting Employee Mental Health Post-Injury: What to Know

By jenniferquan

What to Know Research shows roughly half of workers who experience a time loss injury will experience symptoms of depression.1 The chance of returning to work greatly reduces when a worker is off longer than 2 to 3 weeks. Workers may experience stress, anxiety, or depression after an injury due to: What This Means for … Continued