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Sector: Community Social Services

Webinar Recording: Building Psychologically Safe Workplaces

By andrewwalsh

Psychosocial hazards can quietly affect staff well-being and service quality in community social services. In this webinar, we’ll unpack WorkSafeBC’s five psychosocial hazard categories: interpersonal environment, job design, workplace conditions, need for employer support, and exposure to traumatic events. Using real-world examples, viewers will build confidence in recognizing psychosocial hazards in their own workplaces—such as … Continued

Building Structure That Protects Well-being Through Job Design

By ellie

A case manager starts the day with multiple complex cases. By noon, two urgent situations arise, documentation piles up, and breaks are skipped. There is no clear guideline for what counts as a manageable caseload, and the day ends with unfinished tasks and lingering anxiety. No traumatic incident occurred, yet the structure of the job … Continued

Protecting Well-being Through Safe Workplace Conditions

By ellie

A new social navigator starts their first shift in a community clinic. They are given a list of people to support and access to their electronic medical records. There is no formal introduction to staff, no structured safety orientation, and no discussion of potential risks when doing outreach. The new worker introduces themself to staff … Continued

Preventing Interpersonal Hazards: Building a Safe Workplace

By ellie

Imagine this: A team meeting ends. One staff member leaves feeling dismissed after being interrupted repeatedly. Another feels frustrated but stays silent about a growing workload imbalance. No policies were broken. No voices were raised, yet tension lingers. In community social services, we are deeply committed to building trust with individuals who may have experienced … Continued

A Human-Centred Approach to Psychosocial Hazards

By ellie

Work in community social services involves far more than completing tasks. It requires building relationships, providing emotional and social support, responding to crises, and navigating complex systems. To sustain this work and provide quality service to communities, individuals at every level of the organization need an environment that supports and protects their wellbeing. Whether you … Continued

Webinar Recording: Discover Care to Speak, a Practical Support for Caregivers

By andrewwalsh

Watch this informative and heartfelt webinar introducing Care to Speak, a free and confidential peer-based support service created specifically for healthcare and social service workers. We explore how Care to Speak provides practical emotional support through phone, text and chat, offering a safe and understanding space for those who care for others every day. Whether … Continued

Webinar Recording: Conversations That Inspire Change Part 2

By andrewwalsh

Building on the foundations of motivational interviewing, this engaging one-hour session takes a deeper dive into how to guide conversations that spark lasting motivation. You’ll learn to recognize and respond to change talk, the client’s own language in favor of change, while also understanding sustain talk and ambivalence, and how each influences motivation. The session … Continued

How to Explore Change with Clients While Sustaining Your Wellness

By ellie

Angie is a frontline worker who supports young people experiencing a range of challenges. One of her clients, Brodie, shares that he has been struggling with sleep and explains how much it affects his ability to function during the day. Brodie feels exhausted at school and work although he has tried many strategies, nothing seems … Continued

Staying Connected With Employees on Mental Health Leave

By andrewwalsh

Mental health claims continue to rise in the social services sector and are among the highest across public safety and care-related occupations in British Columbia.1 Contributing factors include staff shortages, high service demand, complex client needs, housing insecurity, drug poisoning, the impacts of COVID-19, and more. This trend is concerning since psychological injuries can lead … Continued

Webinar Recording: Conversations That Inspire Change – Part 1

By andrewwalsh

Helping conversations can be a powerful turning point, yet they can also feel drained when the balance between supporting others and protecting your own energy isn’t clear. This engaging one-hour webinar introduces motivational interviewing (MI), a collaborative communication style that inspires clients to explore change while allowing you to set healthy boundaries and sustain your … Continued