By andrewwalsh
The tourism and hospitality industry is fast-paced and demanding, especially during peak seasons. While delivering exceptional customer experiences is essential, creating a workplace where employees feel supported and safe is equally important. Managing psychological health and safety in the workplace is as essential as managing physical health and safety, and both should be integrated into … Continued
By andrewwalsh
The WorkSafeBC Critical Incident Response (CIR) Program is a confidential service that provides early intervention for workers and employers after a traumatic event in the workplace. Its primary goal is to alleviate immediate stress and reduce the risk of longer-term psychological issues. Interventions are typically offered within 24 to 72 hours following a critical incident … Continued
By andrewwalsh
WorkSafeBC’s Psychological Health & Safety Framework provides the foundation for BC Employers to enhance workplace culture and build a positive, supportive environment for their employees. In this 30-minute webinar, we discussed: Resources:
By andrewwalsh
In this engaging one-hour session, Suncha Satney will dive into the pivotal role that recognition and rewards play in fostering a psychologically safe workplace. This interactive webinar is designed to equip you with the tools to develop an effective recognition system that resonates with your organization’s core values. About our facilitator: Suncha Satney is a … Continued
By andrewwalsh
Interacting with customers and providing great service is a critical part of front-line roles in tourism and hospitality. Interactions are often positive but there can also be times when a front-line employee is faced with a challenging or confrontational situation. To protect both the physical and psychological well-being of your employees, it’s important to have … Continued
By andrewwalsh
Fatigue—feeling excessively tired or drowsy—is an inevitable part of life and often affects workers in the tourism and hospitality industry. Given the dynamic nature of the industry, with its long hours, high guest interactions, and physically demanding tasks, fatigue can become a significant issue. While it’s a common experience, fatigue poses a risk to both … Continued
By andrewwalsh
In front-line roles within tourism and hospitality, interacting with customers and delivering exceptional service is central to daily operations. While many interactions are positive, there will inevitably be moments when employees face challenging interactions. These challenges can escalate quickly if not handled effectively, potentially affecting both the physical and psychological well-being of staff. To ensure … Continued
By andrewwalsh
How to support coworkers or employees THE 5 STEPS APPROACH: 1. Prepare 2. Talk about what you see Mental illness is not invisible, identify any changes to: 3. Ask if they are okay—in your own words 4. Ask what you can do to help Important: If you get a sense that this is warranted, ask … Continued
By andrewwalsh
Deep Breathing Deep breathing or diaphragmatic breathing plays a vital role in maintaining good mental health. It’s effective because it helps regulate the body’s stress response by activating the parasympathetic nervous system, which is responsible for relaxation. Box breathing is a popular strategy because it’s simple and easy to remember. TRY IT! Simply, inhale, hold … Continued
By andrewwalsh
“I am burnt out” is likely a statement you’ve heard from someone at work or maybe you have experienced burn out yourself at some point. Employees may talk about psychological hazards in the workplace different ways. Psychological Hazards Psychological hazards are conditions or factors that have the potential to cause psychological harm. According to the … Continued
