By ellie
As a worker in Community Social Services, you likely know more about resilience than most people. Your daily work has taught you what it means to navigate complex situations, manage competing demands, and maintain your compassion in challenging circumstances. Even with this expertise, you might find yourself frustrated with traditional resilience advice that doesn’t quite … Continued
By ellie
Imagine a moment when you felt truly understood—when someone listened, not just to your words, but to the emotions behind them. That connection is at the heart of emotional intelligence (EI), a skill that shapes the way we navigate our relationships, our careers, and even our own inner world. What is Emotional Intelligence? At its … Continued
By andrewwalsh
According to a study by the Federation of Community Social Services, 70% of direct care workers expressed that stress was the biggest factor that impacted them in the workplace4. This raises and important question, how can we better support our team members who face the emotional and mental toll of working with vulnerable populations? As … Continued
By ellie
Eating disorders among people who work in restaurants are far from rare. They’re just not always seen. In the hectic world of the hospitality industry, a silent mental illness often goes unnoticed: eating disorders among restaurant workers. A 2020 survey revealed that 90 percent of the Not 9 to 5 community faced mental health or … Continued
By ellie
In the fast-paced tourism and hospitality industry, where efficiency, morale, and teamwork drive success, creating a culture of regular employee check-ins can transform your business. These moments of connection aren’t just “nice-to-haves”—they directly impact your bottom line. According to Gallup, the behaviors of highly engaged business units—including greater attentiveness to customer needs, stronger adherence to … Continued
By ellie
Teams with high trust can benefit from higher productivity, employee engagement, increased knowledge-sharing, employee retention, improved customer loyalty, increased revenue and improved collaboration with internal and external stakeholders. In his compelling TEDTalk Why Good Leaders Make You feel Safe, Simon Sinek says, “When people feel safe and protected by the leadership in an organization, the … Continued
By andrewwalsh
This info sheet is part of our Safety Talk series for those who work in tourism and hospitality, developed in partnership with go2HR. Download a printer-friendly PDF version of this info sheet or watch the video. The tourism and hospitality industry is fast-paced and customer-focused, but it can also bring unique challenges that put staff at risk. From late-night shifts to dealing … Continued
By andrewwalsh
By andrewwalsh
By andrewwalsh
Join us for an engaging one-hour webinar designed to help you navigate the challenges of the winter months. We’ll work on individualized activity plans that align with your core values and support overall well-being. You’ll leave with actionable strategies help increase enjoyment and resilience during the shorter colder days. Our Presenter Suncha Satney is a … Continued
