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Safety Talk: Giving and Receiving Feedback

By ellie

Welcome to our comprehensive feedback toolkit, designed specifically for the unique challenges of the tourism and hospitality industry.   These resources—including a practical video guide, targeted articles for both staff and management, and ready-to-use handouts—provide everything you need to build a culture where honest, constructive feedback flourishes and team members feel safe to speak up and … Continued

Clear Communication, Better Results: A Hospitality Employer’s Guide to Feedback

By ellie

Let’s face it: in hospitality today, what sets you apart isn’t just your property or your menu—it’s your people and how they treat your guests. Psychological safety—when your team feels safe to speak up without fear of being shut down or embarrassed—isn’t just nice to have, it’s essential for success. With today’s labour shortages, demanding … Continued

Thriving Through Feedback: A Hospitality Employee’s Guide

By ellie

In the fast-paced world of hospitality, feedback is inevitable. Whether it’s from guests, colleagues, or managers, how we give and receive feedback shapes our professional growth and workplace culture. There’s a challenge unique to our industry: most feedback happens in bustling, guest-facing environments where privacy is scarce, and time is limited. The Power of Psychological … Continued

Navigating Interpersonal Environments – Supervisors and Managers

By andrewwalsh

A Duty to Accommodate and Duty to Inquire – Supervisors and Managers

By andrewwalsh

Risk Management Model – Addressing Psychological Health and Safety

By ellie

Just as employers are responsible for maintaining physical health and safety through hazard management and safety protocols, they also have a duty to address factors that impact mental health in the workplace. Managing physical risks is already a key part of an employer’s role, and this responsibility naturally extends to creating a psychologically healthy environment. … Continued

Supporting Employee Mental Health Post-Injury: Time Off

By jenniferquan

What employers can do to support workers during time off Injury Example: A worker was walking through the hall when they slipped on the wet floor and fell onto their back and tailbone. The worker attended the hospital for assessment and it was determined the worker was disabled from all work for three weeks. Together, … Continued

Supporting Employee Mental Health Post-Injury: Modified Duties

By jenniferquan

What employers can do to support workers during modified duties. Injury Example: A janitor cut their finger when unpacking cleaning supplies. The worker was assessed by the on-site first aid attendant. It was determined that they needed stitches at the hospital. The physician noted for the worker to not work with chemicals and keep their … Continued

Supporting Employee Mental Health Post-Injury: Minor Injuries

By jenniferquan

What employers can do to support workers with minor injuries. Injury Example: A cook cuts their finger, a cashier sprains their ankle, a room attendant with a sore wrist, a grounds keeper scrapes their knee, a ski instructor has a sore shoulder Potential Impacts How to Support • Reduced confidence in performing job tasks that … Continued

Supporting Staff Resilience: A Guide for Community Social Service Leaders 

By ellie

In community social services, staff resilience isn’t just about individual coping skills – it’s the foundation of a psychologically safe workplace that can sustainably meet community needs.   As leaders, we’re facing unprecedented challenges in staff retention and burnout prevention.   The increasing complexity of client needs, combined with systemic pressures and resource constraints, requires us to … Continued