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Topic: Talking About Mental Health

Webinar Recording: Implementing Psychological Health & Safety in the Workplace

By andrewwalsh

This recorded webinar explores how to integrate Psychological Health & Safety (PH&S) practices into tourism and hospitality workplaces — identifying psychosocial hazards, supporting employee well-being, and fostering safe, respectful workplace cultures. Led by Beata Chami, Psychological Health & Safety Consultant, the session provides practical tools and resources to help organizations start building psychologically safe workplaces. … Continued

Navigating Workplace Mental Health Accommodations

By ellie

In the tourism and hospitality industry, creating memorable experiences for guests is paramount. However, it’s equally crucial to prioritize the mental health and well-being of your team. But how can leaders effectively support employees facing mental health challenges while navigating legal and ethical considerations? This guide offers a quick overview of the essential concepts every … Continued

Going From Burnout to Balance While Managing Multiple Responsibilities

By ellie

With staff shortages, compounded by immigration policy reviews, and ongoing injuries, many social services workers are feeling stretched thin. So, how do you stay well when you’re overwhelmed? If you wear multiple hats at work, managing different roles or juggling various jobs, you know the feeling of being stretched too thin. With economic pressures and … Continued

Beyond Sleep: Seven Types of Rest for a Safer, Healthier Workplace

By ellie

Supporting your team’s well-being in the tourism and hospitality industry is essential for maintaining safety, enhancing customer experiences, and fostering a resilient workforce. Rest is not just about sleep; it involves intentionally restoring various aspects of your energy to prevent fatigue, stress, and burnout. Dr. Saundra Dalton-Smith identifies seven distinct types of rest—each addressing different … Continued

Managing Hazards Related to High and Low Job Demands

By ellie

The tourism and hospitality industry is known for its dynamic nature, with business volumes rising and falling in response to seasonal trends. These fluctuations, whether periods of intense activity or slower business, can pose psychosocial hazards that affect employee well-being. Understanding and managing these hazards is essential for fostering a resilient, motivated workforce. Understanding the … Continued

Fostering a Psychologically Safe Culture To Prevent Workplace Bullying

By andrewwalsh

Holding Space for Grief: Healing Through The Loss of Community Members

By ellie

Grief is quite common and often an unspoken part of social service work. As the toxic drug crisis worsens, particularly with the increase of benzodiazepine-laced drugs that naloxone cannot reverse, frontline response efforts have grown more complex.1 Overdose-related loss is becoming more frequent and widespread, making it harder to keep grief unspoken.   The Hidden Cost … Continued

Safety Talk: Giving and Receiving Feedback

By ellie

Welcome to our comprehensive feedback toolkit, designed specifically for the unique challenges of the tourism and hospitality industry.   These resources—including a practical video guide, targeted articles for both staff and management, and ready-to-use handouts—provide everything you need to build a culture where honest, constructive feedback flourishes and team members feel safe to speak up and … Continued

Clear Communication, Better Results: A Hospitality Employer’s Guide to Feedback

By ellie

Let’s face it: in hospitality today, what sets you apart isn’t just your property or your menu—it’s your people and how they treat your guests. Psychological safety—when your team feels safe to speak up without fear of being shut down or embarrassed—isn’t just nice to have, it’s essential for success. With today’s labour shortages, demanding … Continued

Thriving Through Feedback: A Hospitality Employee’s Guide

By ellie

In the fast-paced world of hospitality, feedback is inevitable. Whether it’s from guests, colleagues, or managers, how we give and receive feedback shapes our professional growth and workplace culture. There’s a challenge unique to our industry: most feedback happens in bustling, guest-facing environments where privacy is scarce, and time is limited. The Power of Psychological … Continued