By ellie
In the community social services sector, engaging with clients is an essential and rewarding part of the work. While interactions are often positive, front-line staff may occasionally face challenging or confrontational situations. To safeguard the physical and psychological well-being of employees and promote a safe, supportive environment, proactive measures are crucial. Here are four key … Continued
By ellie
One of the best ways to create psychological safety in the work environment is through communication. Leading from a place of empathy and understanding, just as we do for our clients, enhances the employment experience and fosters more candid conversations, collaboration, and innovation. This, in turn, builds thriving teams and increases employee engagement and retention. … Continued
By ellie
In front-line roles within Community Social Services, connecting with clients and delivering exceptional service is central to daily operations. While many interactions are positive, there will inevitably be moments when employees face challenging interactions. These challenges can escalate quickly if not handled effectively, potentially affecting both the physical and psychological well-being of staff. To ensure … Continued
By andrewwalsh
This info sheet is part of our Safety Talk series for those who work in tourism and hospitality, developed in partnership with go2HR. Download a printer-friendly PDF version of this info sheet or watch the video. Understanding Why We May Use Substances In high-stress, fast-paced industries like tourism and hospitality, substance use can play a dual role: … Continued
By andrewwalsh
This info sheet is part of our Safety Talk series for those who work in tourism and hospitality, developed in partnership with go2HR. Download a printer-friendly PDF version of this info sheet or watch the video. Understanding Why We May Use Substances After a fast-paced shift, unwinding with a drink can serve two purposes: Recognizing Signs of … Continued
By jenniferquan
How Tourism and Hospitality Can Support a Healthy Workforce Substance use in the workplace is a reality many industries face, and the tourism and hospitality sector, with its fast pace and high demands, is no exception. For many, the long hours, unpredictable shifts, and high-stress environments in the tourism & hospitality industry can make substance … Continued
By jenniferquan
The Secret to Confident Teams and Thriving Workplaces In hospitality and tourism, teamwork isn’t just important—it’s everything. Whether it’s ensuring a guest’s stay is seamless or juggling peak-season rushes, clear communication and expectations are the glue that holds it all together. But there’s another bonus: they create psychologically safe workplaces where people feel comfortable, valued, … Continued
By andrewwalsh
Prioritizing Mental Health in BC’s Tourism and Hospitality Industry In tourism and hospitality, leaders are the backbone, setting the tone and supporting both guests and staff. But with this responsibility comes mental fatigue and stress. Just like on an airplane, where we’re advised to put on our own oxygen masks before assisting others, prioritizing mental … Continued
By andrewwalsh
The holiday season is often seen as a time of joy and celebration. However, for many in BC’s tourism and hospitality industry, it can also bring heightened stress and mental health challenges. While there are moments of happiness, the season frequently brings about stress, loneliness, and even grief—all of which are rarely seen in the … Continued
By jenniferquan
A Simple Strategy for a Healthier, Happier Workplace In any fast-paced environment, micro-breaks can be a game-changer for mental wellness and productivity. These brief pauses—often just a minute or two—help recharge employees, prevent burnout, and keep focus sharp. Embracing micro-breaks can enhance the well-being of your team and lead to improved customer experiences, all while … Continued
