By jenniferquan
What employers can do to support workers during modified duties. Injury Example: A janitor cut their finger when unpacking cleaning supplies. The worker was assessed by the on-site first aid attendant. It was determined that they needed stitches at the hospital. The physician noted for the worker to not work with chemicals and keep their … Continued
By jenniferquan
What employers can do to support workers with minor injuries. Injury Example: A cook cuts their finger, a cashier sprains their ankle, a room attendant with a sore wrist, a grounds keeper scrapes their knee, a ski instructor has a sore shoulder Potential Impacts How to Support • Reduced confidence in performing job tasks that … Continued
By ellie
In community social services, staff resilience isn’t just about individual coping skills – it’s the foundation of a psychologically safe workplace that can sustainably meet community needs. As leaders, we’re facing unprecedented challenges in staff retention and burnout prevention. The increasing complexity of client needs, combined with systemic pressures and resource constraints, requires us to … Continued
By ellie
As a worker in Community Social Services, you likely know more about resilience than most people. Your daily work has taught you what it means to navigate complex situations, manage competing demands, and maintain your compassion in challenging circumstances. Even with this expertise, you might find yourself frustrated with traditional resilience advice that doesn’t quite … Continued
By ellie
Imagine a moment when you felt truly understood—when someone listened, not just to your words, but to the emotions behind them. That connection is at the heart of emotional intelligence (EI), a skill that shapes the way we navigate our relationships, our careers, and even our own inner world. What is Emotional Intelligence? At its … Continued
By andrewwalsh
According to a study by the Federation of Community Social Services, 70% of direct care workers expressed that stress was the biggest factor that impacted them in the workplace4. This raises and important question, how can we better support our team members who face the emotional and mental toll of working with vulnerable populations? As … Continued
By andrewwalsh
In community social services, boundaries serve as essential safeguards for both clients and staff, ensuring equitable, and effective relationships. While individual staff members must maintain their own boundaries, employers and managers play a crucial role in creating an environment that supports and reinforces these practices. Why Boundaries Are Important When boundaries become blurred, organizations often … Continued
By andrewwalsh
As community social service workers, we enter this field driven by compassion and a genuine desire to help others. However, our ability to provide effective, sustainable support depends on establishing and maintaining clear boundaries. This guide explores the essential aspects of healthy boundaries and provides practical strategies for implementing them in your daily practice. Understanding … Continued
By andrewwalsh
Social service work is deeply rewarding, but it also comes with inherent risks, as workers often become emotionally and mentally invested due to the nature of the work. Recognizing the psychological demands and expectations that accompany this work is crucial for addressing psychological hazards, safeguarding worker wellness, and preparing them for the emotional challenges they … Continued
By andrewwalsh
In the fast-paced world of tourism and hospitality, creating exceptional guest experiences is our bread and butter. But behind every great service interaction and seamless operation lies a complex web of human experiences that managers must navigate with care and understanding. Our industry presents unique challenges – from irregular schedules and high-stress periods to constant … Continued
