By andrewwalsh
In the fast-paced world of tourism and hospitality, creating exceptional guest experiences is our bread and butter. But behind every great service interaction and seamless operation lies a complex web of human experiences that managers must navigate with care and understanding. Our industry presents unique challenges – from irregular schedules and high-stress periods to constant … Continued
By andrewwalsh
Working in hospitality means being part of a dynamic, fast-paced environment where we interact with countless people every day. While this makes our work exciting, it also means we’re regularly connecting with colleagues who may be carrying invisible burdens. Understanding trauma and how to support each other can make our workplace stronger and more supportive … Continued
By ellie
Eating disorders among people who work in restaurants are far from rare. They’re just not always seen. In the hectic world of the hospitality industry, a silent mental illness often goes unnoticed: eating disorders among restaurant workers. A 2020 survey revealed that 90 percent of the Not 9 to 5 community faced mental health or … Continued
By andrewwalsh
Front-line workers in community social services dedicate themselves to supporting others, often facing emotionally intense situations. While deeply meaningful, this work can sometimes lead to vicarious trauma, an emotional toll that arises from witnessing the trauma of those you serve, listening to traumatic experiences, and empathetically engaging with individuals experiencing trauma. Understanding vicarious trauma, recognizing … Continued
By andrewwalsh
As a manager or employer in the community social services sector, you play a critical role in supporting employees who are at risk of vicarious trauma. This occupational hazard, stemming from exposure to the trauma of others, can affect staff well-being and productivity if not addressed. Understanding and mitigating its effects is essential to creating … Continued
By ellie
In the fast-paced tourism and hospitality industry, where efficiency, morale, and teamwork drive success, creating a culture of regular employee check-ins can transform your business. These moments of connection aren’t just “nice-to-haves”—they directly impact your bottom line. According to Gallup, the behaviors of highly engaged business units—including greater attentiveness to customer needs, stronger adherence to … Continued
By ellie
Stress is inevitable. In the workplace, we regularly experience stressors due to work demands, changes to processes and systems, or conflict with co-workers. And because we aren’t robots, factors in our personal lives impact our reaction to stressors in the workplace. Stress can be a positive force. It can motivate action or change that leads … Continued
By ellie
In a psychologically supportive workplace, co-workers and supervisors are supportive of employees’ psychological and mental health concerns and respond appropriately as needed. While it is not your responsibility to deal with anyone else’s health issues, you may have the desire to reach out to provide some support if you see a co-worker struggling. Here are … Continued
By ellie
Teams with high trust can benefit from higher productivity, employee engagement, increased knowledge-sharing, employee retention, improved customer loyalty, increased revenue and improved collaboration with internal and external stakeholders. In his compelling TEDTalk Why Good Leaders Make You feel Safe, Simon Sinek says, “When people feel safe and protected by the leadership in an organization, the … Continued
By ellie
As a leader, manager or supervisor, you may strive to be inclusive. It’s possible, however, that you may be unaware of how certain groups or employees may feel they’re treated differently. Ask yourself these questions to explore how you might be able to improve inclusion in your workplace: For example, competitions with prizes motivates some, … Continued
