By ellie
Imagine this: you’re a manager in a supportive housing building, and one of your staff, Manpreet, comes to you looking concerned. She says, “I don’t feel safe working with Adam. I don’t want to work on the same shift as him.” You are taken aback. You’ve known Adam for years and you’ve always had a good working relationship with him. It might be tempting to just … Continued
By andrewwalsh
Resources The holiday season is one of the busiest and most emotionally demanding times of year for tourism and hospitality teams. While guests celebrate, employees and leaders often face long hours, high expectations, and limited downtime. Join Brandy Zimmerman, Workplace Mental Health Strategist, to learn practical ways to support mental wellbeing, maintain team cohesion, and navigate … Continued
By andrewwalsh
Frontline and community-based work is rewarding but often exhausting—especially with ongoing challenges like the opioid crisis, increasing mental health needs, and the lasting effects of the pandemic. In this session, Brian shares his personal story of recovery, and how mindfulness became a vital tool in his healing. You’ll explore how mindfulness supports well-being, the neuroscience … Continued
By ellie
When stepping into leadership, new managers undergo an important transition, from directly helping clients to supporting the people who help clients. This shift requires a different set of skills, and the qualities that make someone an exceptional helper don’t always translate automatically into effective leadership. For many new leaders, this change can feel both exciting … Continued
By andrewwalsh
Resources Tourism and hospitality leaders juggle 24/7 operations, unpredictable guest demands, and the constant tension between too much work and too little time — creating real psychosocial hazards that affect both your wellbeing and your team’s performance. Watch the webinar recording to learn how stress regulation, prioritization, strategic delegation, and energy management can help leaders foster … Continued
By andrewwalsh
Care to Speak For healthcare and social service workers in BC.Purpose: Peer-based emotional support for work-related or personal stress.Type of Support: Phone, text, and web-based chat with trained peer volunteers.Availability: Mon-Fri, 9am to 9pm Contact: Phone/Text: 1-866-802-7337www.caretospeak.ca Critical Incident Response (CIR) Program For workers and employers in BC who have experienced a traumatic workplace event.Purpose: … Continued
By andrewwalsh
This webinar explores the paradox of leadership in community-based social services and introduces practical strategies for bridging the gap. Participants will learn key skills required for new managers, including effective resource allocation, administrative oversight, and how to professionally develop and support their teams — all while keeping clients at the heart of their practice. By … Continued
By andrewwalsh
Jack and Jill manage two different youth centers. Both face similar challenges, yet their leadership styles could not be more different. Jill’s office is constantly filled with staff coming and going to meet with her. She regularly checks in with team members in the hallway or during breaks, building trust and rapport along the way. … Continued
By andrewwalsh
For Community Social Services Frontline and healthcare workers regularly encounter clients facing deeply rooted challenges like substance use, mental illness, and trauma. Under pressure, even the most ethical and skilled professionals may unknowingly fall into blame-based thinking, which can damage trust and reduce the effectiveness of care. This webinar offers a practical, strengths-based alternative: narrative … Continued
By ellie
John is a 23-year-old client who has faced many challenges in his life, including being unhoused and struggling with substance use. John recently spoke to a support worker to help him navigate some of the concerns he’s been facing. He is feeling pretty hopeless about the possibility of change. He has many strengths he either … Continued
