By ellie
Stress is inevitable. In the workplace, we regularly experience stressors due to work demands, changes to processes and systems, or conflict with co-workers. And because we aren’t robots, factors in our personal lives impact our reaction to stressors in the workplace. Stress can be a positive force. It can motivate action or change that leads … Continued
By ellie
In a psychologically supportive workplace, co-workers and supervisors are supportive of employees’ psychological and mental health concerns and respond appropriately as needed. While it is not your responsibility to deal with anyone else’s health issues, you may have the desire to reach out to provide some support if you see a co-worker struggling. Here are … Continued
By ellie
Teams with high trust can benefit from higher productivity, employee engagement, increased knowledge-sharing, employee retention, improved customer loyalty, increased revenue and improved collaboration with internal and external stakeholders. In his compelling TEDTalk Why Good Leaders Make You feel Safe, Simon Sinek says, “When people feel safe and protected by the leadership in an organization, the … Continued
By ellie
As a leader, manager or supervisor, you may strive to be inclusive. It’s possible, however, that you may be unaware of how certain groups or employees may feel they’re treated differently. Ask yourself these questions to explore how you might be able to improve inclusion in your workplace: For example, competitions with prizes motivates some, … Continued
By andrewwalsh
The tourism and hospitality industry is fast-paced and demanding, especially during peak seasons. While delivering exceptional customer experiences is essential, creating a workplace where employees feel supported and safe is equally important. Managing psychological health and safety in the workplace is as essential as managing physical health and safety, and both should be integrated into … Continued
By andrewwalsh
The WorkSafeBC Critical Incident Response (CIR) Program is a confidential service that provides early intervention for workers and employers after a traumatic event in the workplace. Its primary goal is to alleviate immediate stress and reduce the risk of longer-term psychological issues. Interventions are typically offered within 24 to 72 hours following a critical incident … Continued
By andrewwalsh
WorkSafeBC’s Psychological Health & Safety Framework provides the foundation for BC Employers to enhance workplace culture and build a positive, supportive environment for their employees. In this 30-minute webinar, we discussed: Resources:
By andrewwalsh
In this engaging one-hour session, Suncha Satney will dive into the pivotal role that recognition and rewards play in fostering a psychologically safe workplace. This interactive webinar is designed to equip you with the tools to develop an effective recognition system that resonates with your organization’s core values. About our facilitator: Suncha Satney is a … Continued
By andrewwalsh
Interacting with customers and providing great service is a critical part of front-line roles in tourism and hospitality. Interactions are often positive but there can also be times when a front-line employee is faced with a challenging or confrontational situation. To protect both the physical and psychological well-being of your employees, it’s important to have … Continued
By andrewwalsh
Fatigue—feeling excessively tired or drowsy—is an inevitable part of life and often affects workers in the tourism and hospitality industry. Given the dynamic nature of the industry, with its long hours, high guest interactions, and physically demanding tasks, fatigue can become a significant issue. While it’s a common experience, fatigue poses a risk to both … Continued
