By ellie
In the fast-paced world of hospitality, feedback is inevitable. Whether it’s from guests, colleagues, or managers, how we give and receive feedback shapes our professional growth and workplace culture. There’s a challenge unique to our industry: most feedback happens in bustling, guest-facing environments where privacy is scarce, and time is limited. The Power of Psychological … Continued
By andrewwalsh
By andrewwalsh
By ellie
Just as employers are responsible for maintaining physical health and safety through hazard management and safety protocols, they also have a duty to address factors that impact mental health in the workplace. Managing physical risks is already a key part of an employer’s role, and this responsibility naturally extends to creating a psychologically healthy environment. … Continued
By jenniferquan
What employers can do to support workers during time off Injury Example: A worker was walking through the hall when they slipped on the wet floor and fell onto their back and tailbone. The worker attended the hospital for assessment and it was determined the worker was disabled from all work for three weeks. Together, … Continued
By jenniferquan
What employers can do to support workers during modified duties. Injury Example: A janitor cut their finger when unpacking cleaning supplies. The worker was assessed by the on-site first aid attendant. It was determined that they needed stitches at the hospital. The physician noted for the worker to not work with chemicals and keep their … Continued
By jenniferquan
What employers can do to support workers with minor injuries. Injury Example: A cook cuts their finger, a cashier sprains their ankle, a room attendant with a sore wrist, a grounds keeper scrapes their knee, a ski instructor has a sore shoulder Potential Impacts How to Support • Reduced confidence in performing job tasks that … Continued
By ellie
In community social services, staff resilience isn’t just about individual coping skills – it’s the foundation of a psychologically safe workplace that can sustainably meet community needs. As leaders, we’re facing unprecedented challenges in staff retention and burnout prevention. The increasing complexity of client needs, combined with systemic pressures and resource constraints, requires us to … Continued
By ellie
As a worker in Community Social Services, you likely know more about resilience than most people. Your daily work has taught you what it means to navigate complex situations, manage competing demands, and maintain your compassion in challenging circumstances. Even with this expertise, you might find yourself frustrated with traditional resilience advice that doesn’t quite … Continued
By andrewwalsh
This info sheet is part of our Safety Talk series for those who work in tourism and hospitality, developed in partnership with go2HR. Download a printer-friendly PDF version of this info sheet or watch the video. In the fast-paced world of tourism and hospitality, creating exceptional guest experiences is our bread and butter. But behind every great service interaction and seamless operation … Continued
