By jenniferquan
How Leaders Can Foster a Culture of Mental Wellness in BC’s Tourism and Hospitality Industry In BC’s busy tourism and hospitality industry, mental wellness needs to be more than just a talking point—it should be an essential part of the work culture. Seasonal demands, long hours, and guest-facing roles can add up, putting pressure on … Continued
By andrewwalsh
Mental Health and Psychological Safety Consultants support organizations with the navigation and implementation of mental health resources. They share best practices and offer proactive tools and strategies to promote psychological health and safety in the workplace. It’s a free service offered in partnership with go2HR. To help you prepare for an initial conversation with one … Continued
By andrewwalsh
In the fast-paced world of tourism and hospitality, seasonal staffing fluctuations and evolving workplace dynamics can lead to inevitable changes in the workplace. As teams and workloads shift, it becomes key to equip staff with the tools to navigate these transitions effectively. This is where the free 10-minute e-learning module on coping with change from … Continued
By andrewwalsh
The tourism and hospitality industry is fast-paced and demanding, especially during peak seasons. While delivering exceptional customer experiences is essential, creating a workplace where employees feel supported and safe is equally important. Managing psychological health and safety in the workplace is as essential as managing physical health and safety, and both should be integrated into … Continued
By andrewwalsh
This resource from Workplace Strategies for Mental Health provides psychologically safe orientation strategies to help employers create welcoming, stress-reducing onboarding experiences, fostering trust and mental well-being from the start. Strategies you will find include: Tourism and hospitality workplaces often attract many young and new workers who are starting their first job, so a positive onboarding … Continued
By andrewwalsh
The WorkSafeBC Critical Incident Response (CIR) Program is a confidential service that provides early intervention for workers and employers after a traumatic event in the workplace. Its primary goal is to alleviate immediate stress and reduce the risk of longer-term psychological issues. Interventions are typically offered within 24 to 72 hours following a critical incident … Continued
By andrewwalsh
One of the best ways tourism and hospitality creates psychological safety in their work environment is through communication. Leading from a place of empathy and understanding, just as we do for our guests, enhances the employment experience and fosters more candid conversations, collaboration, and innovation. This, in turn, builds high-performing teams and increases employee engagement … Continued
By andrewwalsh
Community social service organizations work with diverse communities and serve individuals facing systemic inequalities. It is crucial that service providers foster a culturally safe environment and ensure equitable and fair treatment of those they serve and of their employees. To put Diversity, Equity, and Inclusion (DEI) into practice requires an understanding implicit bias. Implicit bias … Continued
By andrewwalsh
In the dynamic world of tourism and hospitality, every role is crucial in fostering a positive and healthy workplace culture. From frontline workers to supervisors, managers, senior leaders, business owners, and HR and occupational health and safety professionals, each of us contributes to creating a supportive work environment. Our comprehensive suite of online courses offers … Continued
By andrewwalsh
Interacting with customers and providing great service is a critical part of front-line roles in tourism and hospitality. Interactions are often positive but there can also be times when a front-line employee is faced with a challenging or confrontational situation. To protect both the physical and psychological well-being of your employees, it’s important to have … Continued
